Wildlife Telecommunicator (LE-60033612)

State of North Carolina•Wake County, NC

About The Position

The North Carolina Wildlife Resources Commission is seeking a Wildlife Law Enforcement Telecommunicator for its Law Enforcement Division Telecommunications Center. The role provides centralized communications for the Commission, helping the public understand laws and providing general information through WRC phone lines. The center handles emergency and non-emergency calls from the public and other law enforcement agencies 24 hours a day, 365 days a year, and documents and disseminates information to Wildlife Enforcement Officers in nine districts covering all 100 North Carolina counties. The telecommunicator receives requests for assistance by radio, telephone, and Division of Criminal Information Network (DCIN) terminals; coordinates appropriate assistance; responds to requests from government and partner agencies; and provides law-enforcement-related information accessed through DCIN. The position also handles reports of violations of game, fish, and boating laws, fish kills, and unusual water pollution, taking appropriate action. It responds to requests from WRC employees and public inquiries about laws, regulations, seasons, injured or orphaned animals, Commission functions, and programs. The position works a modified 40-hour schedule: four 10-hour days, scheduled from 4:00 a.m. to 2:00 p.m. Weekend and holiday work is required as part of a rotating shift. Schedule changes and after-hours work may occasionally be required to serve the public.

Requirements

High school diploma or GED and sufficient experience to demonstrate the ability to work effectively under pressure, or an equivalent combination of education and experience.
Meet applicable education, employment, and training standards for DCI certification.
Be DCI certified or obtain certification within 120 days of employment.
Work a 40-hour schedule of four 10-hour days, including rotating weekends and holidays; schedule changes and occasional after-hours work may be required.

Nice To Haves

Experience answering calls in a call center or communications center environment.
DCIN experience, including Modules 1, 2, and 3.
CJ Leads experience.
Emergency dispatch services experience.
Data entry experience.

Responsibilities

Provide centralized communications for the North Carolina Wildlife Resources Commission.
Answer emergency and non-emergency calls from the public and other law enforcement agencies.
Help the public understand laws and provide general WRC information through phone lines.
Receive requests for assistance by radio, telephone, and DCIN terminals and ensure appropriate assistance.
Handle requests from federal, state, and local governmental agencies and initiate action to deliver assistance within the appropriate jurisdiction and with WRC approval.
Provide law-enforcement-related information accessed through DCIN to agencies monitoring WRC frequencies, including the State Bureau of Investigation and U.S. Fish and Wildlife Service.
Receive reports of violations of federal or state game, fish, and boating laws and initiate appropriate enforcement action.
Receive reports of fish kills and unusual water pollution and initiate appropriate action.
Respond to information requests from WRC employees using reference books, DCIN data, or other agencies.
Respond to public questions about laws, rules, regulations, season openings, injured or orphaned animals, WRC functions, and WRC programs.
Document and disseminate information to Wildlife Enforcement Officers assigned to nine districts across North Carolina.