Telecommunicator

City Of League City•League City, TX

About The Position

Telecommunicators in the League City Communication Center answer emergency 9-1-1 and non-emergency calls, provide lifesaving instructions, and relay critical information between first responders and citizens. They dispatch emergency personnel to Police, Fire, and EMS calls for service in a 24/7 public safety communications center. This is a safety-sensitive position that requires participation in the City's random drug testing program. The position works a rotating schedule of a 36-hour week followed by a 48-hour week, which may flex down to a 44-hour week based on staffing. This schedule can result in 4 to 8 hours of overtime per pay period. Telecommunicators work varied schedules, including nights, weekends, and holidays, and are essential personnel expected to work through emergencies such as hurricanes and other disasters.

Requirements

High school diploma or GED equivalent.
Ability to pass CritiCall computerized testing.
Ability to pass pre-employment screening, including a personal interview, thorough background investigation, and psychological exams.
Ability to pass an extensive background investigation and polygraph.
Ability to obtain TCOLE Basic Telecommunications Certification and other required licenses within one year of hire.
Ability to receive access from the National Crime Information Center.
Ability to obtain Emergency Medical Dispatch Certification within one year of hire.
Ability to gather and disseminate information clearly, accurately, and rapidly; remain calm in stressful situations; follow oral and written directions; organize paper and electronic records; maintain confidentiality and professional boundaries; and meet work schedules and deadlines.
Knowledge of English grammar, spelling, and punctuation; E911 equipment and telecommunications devices for people with hearing or speech impairments; CAD commands and functionality; TCIC/TLETS procedures; ProQA dispatching systems and card sets; phone systems and directories; City and departmental policies; applicable laws and ordinances; FCC radio communication laws; warrant procedures; training and FTO software; surrounding agencies and jurisdictional boundaries; and modern office procedures and computer equipment.
Skills in interpersonal communication, keyboarding and data entry, listening, comprehension, articulation, decision-making, customer service, adapting to varied duties, and operating 9-1-1 equipment and emergency medical dispatch systems.

Nice To Haves

At least one year of related work experience is preferred, but not required.
Emergency Medical Dispatch Certification.
TCOLE Basic Telecommunications Certification and License, with the ability to receive access from the National Crime Information Center.

Responsibilities

Operate a computer-aided dispatch system and radio system to dispatch field units, relay information, receive and process information, and maintain contact with field units.
Operate radio systems for Police, Fire, EMS, the Fire Marshal, and other City services.
Promptly relay and update information for appropriate City departments and public safety agencies.
Answer emergency 9-1-1 calls and provide lifesaving medical instructions.
Answer and direct incoming non-emergency calls, including calls for the jail, administration, records, CID, animal control, traffic division, and other department services.
Contact law enforcement agencies, citizens, wrecker companies, utilities, railroads, City departments, and other support functions to handle and process calls for service.
Process and retrieve data through the TCIC/NCIC system, monitor incoming teletypes, and handle other information as required by departmental, state, and federal guidelines.
Train new and existing employees and maintain specialized training certificates and licenses.
Confirm and process international, national, state, and City warrants and other documents according to policy and applicable laws.
Work varied schedules in a 24-hour, seven-day-a-week communication center, including nights, weekends, and holidays, and work through emergency situations as essential personnel.
Perform other related duties as assigned.