WIC Program Assistant

Mass General Brigham • Jamaica Plain, WA

21h • Onsite

About The Position

The Part Time WIC Program Assistant plays a key role in supporting clinic flow, participant services, and administrative functions. Candidates must be dependable, adaptable, and able to work a variable schedule based on staffing needs, including coverage for absences, peak clinic days, and special site coverage.

Requirements

• High school diploma or GED required.
• Prior WIC experience/DPH WIC training required.
• Fluency in Spanish required.
• Strong communication, organizational, and interpersonal skills.
• Demonstrated sensitivity to the needs of diverse populations.

Nice To Haves

• Experience in a healthcare or community-based setting is preferred.
• Portuguese preferred.

Responsibilities

• Answer and appropriately direct phone calls in a timely and professional manner.
• Screen WIC applicants for program eligibility.
• Schedule, reschedule, and manage WIC and nutrition appointments.
• Greet participants and triage to appropriate staff.
• Monitor and manage participant flow in waiting areas.
• Utilize WIC systems and hospital-based electronic systems efficiently.
• Communicate with participants and staff via platforms such as Microsoft Teams and Google Voice.
• Perform general clerical and administrative duties as needed.
• Follow all WIC policies and procedures for certification and recertification.
• Verify identity, income, residency, and participant category; ensure accurate data entry.
• Educate participants on WIC program benefits, food packages, and usage.
• Provide referrals to MassHealth, SNAP, TAFDC, and other community resources.
• Issue required participant notifications (e.g., missed benefits, certification updates).
• Issue and reissue WIC food and formula benefits as prescribed.
• Maintain security and accountability of WIC card stock and materials.
• Participate in quality assurance and program improvement activities.
• Attend staff meetings and required trainings.
• Assist with supply ordering and reporting as needed.
• Perform other duties to support WIC program operations.

Benefits

• Medical, Dental, and Vision insurance
• Tuition Reimbursement
• Generous Paid Time Off
• 50% Off MBTA passes
• Access to childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive “Perks” - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED