WIC Customer Service Specialist

Johnson County Kansas • Olathe, KS

1d

About The Position

Join the WIC team to help women, infants, and children in Johnson County obtain nutrition education and healthy foods. The specialist provides exemplary customer service while promoting safety and inclusivity in interactions with clients and county staff. The role includes making appointments, answering phone calls, responding to emails, conducting outreach, handling client concerns, collecting and updating participant information to determine eligibility, and issuing benefits. The specialist regularly attends training, shares information learned, and stays current on federal, state, and local WIC policies. The position uses information technology to assess, collect, analyze, maintain, and disseminate data and information supporting WIC Program goals and strategies. Occasional travel to other WIC sites for coverage and other assigned duties are also required.

Requirements

• High school diploma or equivalent.
• Attention to detail and critical thinking skills.
• Customer service skills.
• Microsoft Office and database systems skills.
• Keyboarding ability.
• Human relations and interpersonal skills.
• Written communication skills, including business writing, report writing, summarizing, and editing.
• Oral communication skills, including presentations to individuals and small and large groups.
• Ability to maintain confidentiality.
• Time management skills, including managing multiple concurrent projects and meeting deadlines.
• May require a Kansas or Missouri driver’s license, depending on department or agency.
• Reference and background screening is required for all positions.

Nice To Haves

• One year of customer service experience.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Promote safety and inclusivity while providing customer service to clients and county staff.
• Make appointments, answer phone calls, respond to emails, conduct outreach activities, and handle client concerns.
• Collect and update participant information to determine eligibility and issue benefits.
• Attend trainings, share information learned, and stay up to date on federal, state, and local WIC policies.
• Use information technology to assess, collect, analyze, maintain, and disseminate data and information for WIC Program goals and strategies.
• Travel occasionally to other WIC sites for coverage.
• Complete other duties as assigned.

Benefits

• Retirement plans
• Wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED