WIC Client Service Rep

Neighborhood Health Clinics Inc•Fort Wayne, IN

1d•Hybrid

About The Position

At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.

Requirements

Demonstrates a working knowledge of WIC policies and procedures; maintains knowledge of, and acts in accordance with, current NHC policies and procedures.
Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.
Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills.
Edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Prioritizes and plans work activities, uses time efficiently.
Understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties.
Adapts to changes in the work environment, work location, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
Proficient in the use of practice management software to efficiently and accurately perform duties; proficient in basic math to make simple calculations.
First floor PSR staff need to be certified navigators.
High School Diploma or GED.
A minimum of one year in an office setting, previous computer experience.

Nice To Haves

Specialized training in office/secretarial work preferred.

Responsibilities

Greet and register WIC participants in a prompt, pleasant, and helpful manner.
Assess client eligibility in accordance with WIC state guidelines.
Maintain client confidentiality and ensures compliance with HIPAA and WIC policy and procedures.
Greet patients in a prompt, pleasant, and helpful manner and provides any necessary instructions/directions.
Answer all WIC phone lines, responding to callers’ inquiries, directing calls, and taking messages.
Schedule appointments for WIC certifications, re-certifications, nutrition education.
Prescreen applicants as required.
Call WIC clients who failed to show for their appointment in order to reschedule the missed appointment.
Screen applicants for eligibility in the WIC program.
Verify applicant residency, income, identification, and Medicaid status.
Complete and review client registration information for participant’s electronic WIC record and set up EBT accounts.
Ensure certification documents and other records are accurate and complete prior to submission.
Maintain documentation in client’s electronic record according to WIC guidelines.
Issue required notification to ineligible participants.
Assist applicants with completion of WIC signature page, including explanation of the Eligibility for Public Benefits, Consent for Services and The Rights and Responsibility sections.
Assist the Nutrition department to promote WIC objectives and ensure optimum client flow.
Encourage WIC participant utilization of the nutrition education component.
Encourage and promote breastfeeding.
Perform height and weight measurements when necessary.
Issue farmers market checks where appropriate.
Update WIC booklet in compliance with service indicated on the booklet, i.e., nutrition counseling, recertification, and medical data update.
Provide referrals to other community services and agencies in accordance with agency referral policy.
Offer the opportunity to register to vote and provide assistance to applicants.
Perform downtime activities when clinic flow is slow: Maintain work area and lobby in neat and orderly manner.
Coordinate supply needs with Supervisor.
Meet or exceed productivity goals.
Complete reports/projects in an accurate and prompt manner.
Fully embrace the HCCI program and practice the principles on a daily basis with patients, staff, and guest utilizing the care giver pledge.
Check emails on a regular basis to remain current on any changes that may impact department.
Work in conjunction with other Client Services Representatives to promote a “team effort”.
Attend and participate in meetings and in-services as required.
Participate in professional development activities.
Serve on committees as requested.
Perform duties in accordance with NHC Standards of Conduct and Mission Statement.
Perform related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.