WIC Customer Service Specialist

Johnson County Kansas•Olathe, KS

2d•$21 - $28•Onsite

About The Position

Join the WIC team to help serve women, infants, and children in Johnson County get the nutrition education and healthy foods needed for a great start in life. Demonstrates exemplary customer service skills by promoting safety and inclusivity in interactions with clients while making appointments, answering phone calls, responding to emails, conducting outreach activities, handling client concerns, as well as interactions with other county staff. Collect and update participant information to determine eligibility and issue benefits. Enhance knowledge, to compliment the position, by regularly attending trainings and sharing information learned; stay up to date on federal, state, and local agency WIC policies. Uses information technology for assessing, collecting, analyzing, maintaining, and disseminating data and information for short or long-term goals and strategies of the WIC Program. Travel occasionally to other WIC sites for coverage and complete other duties as assigned.

Requirements

High school diploma or equivalent is required
May require KS/MO driver’s license, depending on department or agency
Reference/background screening for all positions
Attention to detail and critical thinking skills
Customer Service skills
Microsoft Office, database systems
Keyboarding Ability
Human Relations/Interpersonal Skills
Written communication skills, including business writing, report writing, summarizing, and editing skills
Oral communication skills, including presentations to: individuals, small groups, and large groups
Ability to maintain confidentiality
Time management skills, including the ability to manage multiple concurrent projects and meet deadlines

Nice To Haves

One year of customer service
Bilingual proficiency in English and Spanish

Responsibilities

Making appointments
Answering phone calls
Responding to emails
Conducting outreach activities
Handling client concerns
Interactions with other county staff
Collect and update participant information to determine eligibility and issue benefits
Attending trainings and sharing information learned
Staying up to date on federal, state, and local agency WIC policies
Using information technology for assessing, collecting, analyzing, maintaining, and disseminating data and information for short or long-term goals and strategies of the WIC Program
Travel occasionally to other WIC sites for coverage
Complete other duties as assigned