WIC Client Care Specialist - Health
About The Position
The Women, Infant, and Children’s (WIC) Administrative Support II position works to meet the mission of the Sedgwick County Health Department by carrying out one-on-one personalized assistance and coordination for WIC services. This position rotates through three primary WIC areas; clinic front desk, gathering client’s medical data and the WIC call center. The position also determines the client income eligibility, and issues the client’s food benefits. This position requires a thorough knowledge of WIC program policies and procedures. Employee will provide support during public health emergencies (Activation Level 1).
Requirements
- High School Diploma or equivalent
- One year of experience in customer service, office administration, or a related field
- Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment
Nice To Haves
- Two years of experience in customer service, office administration, or a related field
- CNA, CMA, MA, HHA
- Bilingual in English and Spanish
Responsibilities
- Welcome and assist internal and external customers
- Follow policies, procedures and workflows
- Identify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC works
- Refer and document community referrals
- Schedule, reschedule, cancel and send reminders for client appointments
- Manage email inboxes and faxes; monitor and respond to requests
- Rotates through three primary areas: clinic front desk, performing medical data, and call center
- Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5
- Issue food benefits
- Provide guidance, and document the clients’ secondary nutrition education appointment contact
- Promote breastfeeding, including providing education and referrals to address mother’s needs; handle return of breast pumps
- Manage supply inventories of office, including printing materials and medical supplies
- Provide WIC outreach: mailings and in-person events
- Manage incoming client referrals from IRIS software
- Screen immunization records to ensure up-to-date status
- Distribute and collect surveys for WIC services
- Meet program client contact productivity standards
- Follow and document HIPAA regulations and WIC confidentiality
- Provide and discuss voter registration/declination with client and interoffice voter form to County elections office
- Reports and provides written documentation to supervisor on client complaints
- Complete data entry for clients(demographic information and other program software fields)
- Verify and document insurance and/or income eligibility/verification of client proofs
- Provides client appointment letters
- Complete monthly reports, including information for no-show appointments, certifications ending, and no-show/ no-reschedule
- Assists with record/file management by boxing charts for storage
- Complete personal WIC daily hours report
- Schedule, reschedule, and answers client questions over the phone
- Mails next appointment letters
- Communicates by email with site supervisors on clients needing a return phone call or additional information
- Prepare and send verification of certification for out of state transfers
Benefits
- health coverages
- paid leave
- regular compensation reviews
- retirement plans
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
