Client Care Specialist

Addiction Recovery Care•Owensboro, KY

1d•Onsite

About The Position

Addiction Recovery Care, LLC (ARC) is seeking a Client Care Specialist to join their growing team. This role is essential in assisting with client care and satisfaction within the rehabilitation program. The Client Care Specialist will help orient clients and ensure their satisfaction during and after admission, while also providing support to the Security and Medical departments. ARC is recognized as one of the 2024 Best Places to Work in Kentucky and offers a dynamic, fast-paced healthcare environment focused on compassion, accountability, respect, entrepreneurship, and stewardship. They are committed to providing "The B.E.S.T. of ARC" (Balance, Energy, Safety, Training) to their employees.

Requirements

High School Diploma or GED
Valid driver's license required
Appropriate State and Federal Clearances
Must have the ability to interact with staff and clients in a professional manner.

Nice To Haves

Healthcare experience preferred.
Substance abuse experience preferred.

Responsibilities

Acts as a liaison to all areas of persons served/client care, medical staff, admission staff, nursing staff and clinical staff.
Assists nursing staff during medication passes.
Ensures general safety and security of campus facilities and grounds by observation and patrolling interior and exterior areas on foot and in a vehicle.
Monitors video surveillance footage and response to any security-related concerns in a timely manner.
Completes a daily security checklist per shift when assigned.
Supports daily operations within the facility (clinical groups, meeting attendance, med pass).
Monitors and maintains a safe recovery environment within the facility and living quarters.
Directly assists and supports Medical, Admission, Nursing, and Clinical staff ensuring a seamless transition for persons served/clients to and from detox.
Performs follow-ups to persons served/client referral sources as directed by supervisor.
Develops and assists in the ongoing timely preparation of accurate written reports which detail and monitor individual progress against monthly, quarterly and annual goals and will also participate in the presentation of reports when applicable.
Orient the client upon admission.
Multitasks with attention to detail.
Must have the ability to interact with staff and clients in a professional manner.
Participate in staff and state regulatory training as required.
Communicate with the applicable departments and assist in ensuring the safety of the persons served/ client.
Drug screen persons served/clients, aids in self-administering medication, and persons served/client vital signs.
Adhere to program policies and procedures while maintaining a professional code of ethics.