Client Care Specialist
Gateway Services Inc•Guelph, ON
•Onsite
About The Position
We’re looking for a compassionate, detail-oriented Client Care Specialist to join our team. Reporting to the Care Center Manager, you’ll play a key role in delivering professional, high-quality customer service while supporting clients through important and often sensitive moments. If you’re someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in doing meaningful work, this could be a great fit.
Requirements
- Post-secondary degree or diploma in a related field
- At least 1 year of experience in a customer service or client care role
- A high level of integrity, professionalism, and compassion, especially when working in sensitive environments
- Strong communication skills (both written and verbal)
- Excellent problem-solving and multitasking abilities
- A team-first mindset with a positive, energetic approach
- Ability to build and maintain relationships across teams and with clients
Responsibilities
- Provide exceptional customer service via phone, email, and in person
- Build strong relationships with clients and assist with product orders
- Respond to inquiries about products and services with clarity and care
- Identify client needs and recommend appropriate solutions or follow-ups
- Coordinate service requests to ensure expectations are met or exceeded
- Maintain strong product knowledge across all offerings
- Support administrative and operational processes with accuracy and efficiency
- Contribute to a collaborative team environment and assist with additional tasks as needed
Benefits
- Supportive team environment
- Opportunity to combine customer service excellence with meaningful client care
- Professional and respectful environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
