Client Care Specialist

Ethos Veterinary Health•Mequon, WI

1d•Onsite

About The Position

Wisconsin Veterinary Referral Center (WVRC) Ozaukee, WI is seeking a full-time Client Care Specialist for their first shift Client Care team. WVRC is committed to providing exceptional experiences for veterinarians, pets, and pet owners, acting with respect, honor, and dignity. The veterinary receptionists are the first impression of the practice, offering friendly, compassionate assistance to clients and their pets. The role requires someone who can demonstrate compassion, attention, and the highest level of client service. The company, Ethos Veterinary Health, is a premier network of over 140 specialty and emergency hospitals across North America, dedicated to innovation, world-class medicine, and compassionate, unparalleled care.

Requirements

Excellent interpersonal skills and able to develop and maintain positive working relationships with others
Have a fundamental knowledge of windows based computer programs
Proven effective communication and the ability to multitask and prioritize
Willing and able to provide exceptional customer service
A motivated and dedicated individual who is self- motivated to provide exceptional service

Responsibilities

Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding WVRC services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example
Support team to reach common goals
Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits

Employer Paid Benefit Options
Medical
Dental
Vision
HSA & Flexible Spending Plan Options
Paid Time Off (3 weeks accrual per year)
401k - Retirement Savings Plan
Uniform Allowance
Veterinary Service Benefits
CE Allowance
Short & Long- Term Disability Options
Onsite Veterinary Social Worker available to employees & clients
Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
Referral Bonuses
Being a part of a team of elite professionals who prioritize the needs of their patient.
Comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
Paid sick and safe leave and public health emergency leave (for positions based in Colorado)