Client Care Specialist

Ethos Veterinary Health•San Diego, CA

36d•Onsite

About The Position

Veterinary Specialty Hospital (VSH) by Ethos Veterinary Health is looking for a full-time Client Care Specialist to join our team. The Client Care Specialist will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. At VSH, our mission is to advance the veterinary profession through our leadership in medicine, education, business, and promotion of the human-animal bond. We strive to bring together caring, warm, and intelligent people who love to serve and help and are among the best in their field.

Requirements

1 year of customer service experience
Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Proven effective communication and the ability to multitask and prioritize
Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Responsibilities

Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding hospital services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
Process admissions and discharges accurately; schedule follow up appointments as necessary
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties as required