WIC Admin Assistant Volunteer

Family Service Toronto • Toronto, ON

18h • Onsite

About The Position

Family Service Toronto (FST) is seeking a volunteer to provide administrative support to the FST Single-Session Walk-In Counselling Service (WIC). Volunteers coordinate walk-in paperwork and work closely with reception services and the Walk-In team. This position also includes inputting documentation, evaluation data, and assisting, on an ad hoc basis, with on-line research into resources for clients and counsellors. This is not a counselling position.

Requirements

• General computer skills in Microsoft Office
• Internet research skills
• Strong problem solving and organizational skills
• Demonstrated understanding about working with marginalized persons
• Demonstrated ability to work as a team member in a fast-paced and dynamic environment
• Strong interpersonal and communication skills (e.g. verbal, written, listening)
• Demonstrated commitment to principles of equity, diversity and inclusion

Nice To Haves

• Specific experience with Excel an asset
• Experience working in an environment in which people may be in distress would be an asset

Responsibilities

• Assist in the coordination of paperwork and the flow of clients
• Assist with program evaluation by collecting data and entering it in an Excel spreadsheet
• Assist with quality assurance by verifying that documentation is complete
• Conduct online research in order to support the information and referral work of the Walk-In Service. This may include enhancing the list of resources available to the Walk-In’s counsellors.
• Provide administrative support to the Walk-In team and enter volunteer counsellors’ notes into the FST database
• Maintain confidentiality in accordance with program policies
• Occasionally, assist clients with paperwork and provide basic information about the Walk-in service

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed