Wi-Fi/WLAN Technical Manager – Enterprise Wireless Operations

Iconma Portal•Columbus, OH

About The Position

Our client, an IT services and consulting company, is seeking a Wi-Fi/WLAN Technical Manager for enterprise wireless operations in Columbus, Ohio. The role provides senior technical leadership and subject matter expertise across enterprise Wi-Fi and WLAN design, engineering, security, and operations. The manager guides a team of 14, owns technical service quality, supports architecture and standards alignment, and represents the technical team with the client and vendors.

Requirements

At least 8 years of experience in enterprise Wi-Fi design, engineering, and operations, with deep subject matter expertise.
Experience technically leading teams of 10 or more engineers, ideally in a managed-services or global environment.
Expert knowledge of 802.11 standards (Wi-Fi 5/6/6E/7), RF design, and WLAN security, including WPA3 and 802.1X/RADIUS.
Hands-on experience with at least one major platform, such as Cisco, Aruba, Juniper Mist, or Ruckus, and tools such as Ekahau or AirMagnet.
Strong understanding of wired and WAN networking, TCP/IP, VLANs, DHCP/DNS, and QoS.
Strong troubleshooting and root cause analysis skills.
Ability to communicate complex technical topics to technical and executive audiences.

Nice To Haves

CWNP certifications (CWNA, CWAP, CWDP, CWSP, CWNE), CCNP/CCIE Wireless, or ACMX.
ITIL Foundation or ITIL 4 certification.
Experience with telemetry, analytics, and automation, including Python and APIs.
Experience in follow-the-sun or multi-region operating models.
Familiarity with DAS and in-building cellular environments.

Responsibilities

Serve as the senior Wi-Fi subject matter expert for the client and delivery team, covering 802.11 standards, RF, WLAN architecture, wireless security, and vendor platforms.
Provide technical direction to a team of 14 and ensure work follows agreed standards and best practices.
Act as the Level 3 escalation point for complex incidents, problems, and major outages.
Review and approve technical changes, designs, and root cause analyses before they reach the client.
Monitor emerging technologies such as Wi-Fi 6E/7, private 5G, and AIOps, and advise on adoption.
Guide engineers on troubleshooting, design, and operational practices; provide coaching and mentoring.
Assess technical skills and capability gaps, and work with the Service Delivery Manager and Design Architect on skills uplift and certification plans.
Allocate technical work based on skills and priorities, and ensure effective follow-the-sun handovers.
Provide technical input to team members’ performance reviews.
Build a culture of technical rigor, knowledge sharing, and continuous learning.
Own the technical quality of service delivery, including incident resolution, problem management, and change success.
Drive root cause analysis and permanent fixes for recurring issues with the CX and Operations teams.
Ensure runbooks, knowledge articles, and technical documentation are accurate and current.
Work with the Telemetry Engineer to ensure monitoring, health scoring, and dashboards reflect user experience.
Oversee technical risk and support firmware, patching, and lifecycle management.
Partner with the Design Architect to put architecture strategy and standards into practice.
Ensure designs, configurations, and deployments comply with standards and controls set by the Compliance and Data Quality function.
Provide technical oversight of DAS coordination and its integration with the Wi-Fi strategy.
Represent the technical team in client meetings, design forums, and major incident reviews.
Engage with vendors on roadmaps, support cases, and escalations.
Support the Service Delivery Manager in service reviews, proposals, and technical solutioning.