Wi-Fi Operations Engineer

TekWissen • Columbus, OH

1d • Onsite

About The Position

The Wi-Fi Operations Engineer provides operational support for a global enterprise Wi-Fi environment using a “follow the sun” model. The role helps ensure availability, performance, security, and a positive user experience through proactive monitoring, rapid incident response, and ongoing performance tuning. The engineer works with a globally distributed team and hands work over between regions to support 24x7 coverage.

The position is a six-month temporary, onsite assignment in Columbus, Ohio.

Requirements

• 10 years of experience.
• Experience with network monitoring.
• Experience with incident management.
• Experience with performance optimization.

Responsibilities

• Monitor global Wi-Fi infrastructure—including controllers, access points, and associated RADIUS, DHCP, and DNS services—24x7 using monitoring and cloud management platforms.
• Track health indicators such as access point availability, client connectivity, RF conditions, authentication success rates, and WAN/uplink status.
• Configure and tune alerts and thresholds to reduce noise and enable early detection of issues.
• Identify wireless network security events, including rogue access points and anomalous client behavior, and escalate them according to defined procedures.
• Support seamless handovers between regions as part of a globally distributed team providing 24x7 coverage.
• Help maintain Wi-Fi availability, performance, security, and user experience through incident response and performance tuning.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed