Enterprise Wi-Fi / Wireless Customer Experience & Service Improvement Lead

Iconma Portal • Columbus, OH

3d

About The Position

Our Client, an IT Services and Consultant company, is looking for an Enterprise Wi-Fi / Wireless Customer Experience & Service Improvement Lead for their Columbus, OH location. The role serves as a regional point of contact for wireless matters and supports customer experience and service improvement by coordinating stakeholders, operations, engineering, and vendor teams.

Requirements

• Regional wireless SPOC experience or capability.
• Problem management.
• Surveys, personas, requirements, and customer analytics.

Responsibilities

• Serve as the primary regional contact for wireless matters, representing the Client’s stakeholders to the delivery team and the delivery team to the Client.
• Maintain regular engagement with regional IT, site, and business leaders, including service reviews and governance meetings.
• Coordinate across operations, engineering, and vendor teams to ensure regional issues and requests are progressed and closed.
• Communicate service status, planned changes, and improvement initiatives clearly and proactively.
• Manage regional escalations and own communication during high-impact situations.

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed