Kelley Automotive Group Wholesale Parts Counterperson

Kelley Automotive Group LLC•Fort Wayne, IN

1d•Hybrid

About The Position

The Wholesale Parts Counterperson is responsible for selling parts to customers over the counter, online, or by phone. This role involves managing orders, communicating with customers and internal departments, and ensuring efficient order processing. The position requires excellent customer service skills, attention to detail, and the ability to work in both office and warehouse environments.

Requirements

High School diploma or the equivalent
One year of experience in an automotive parts department
Customer interaction experience
Excellent communication skills
Basic mathematical and reasoning skills
Valid driver’s license and good driving record
Ability to lift up to 10 lbs. regularly, up to 25 lbs. frequently and up to 100 lbs. on occasion

Responsibilities

Sell parts to all available customers, over the counter, online sites, or on the phone.
Treat customers and fellow employees in accordance with company policies.
Read and use computer and/or catalogs for numerous job functions.
Inform customer of prices, shipping date, anticipated delays and any additional information needed by customer.
Write or type order form, or enter data into computer, to record order information and pertinent information for each customer.
Route orders to departments for pulling and shelving.
Follow up on orders to ensure delivery by specified dates.
Initiate purchase requisitions.
Compute shipping charges and, if required, price per company guidelines.
Prepare invoices and shipping documents.
Assist customers with loading when necessary.
Receive and follow up on customer complaints.
Communicate complaints with the appropriate sales representative and/or supervisor.
Confer with sales, shipping, warehouse, or common carrier personnel to ensure efficient process of orders.
Research order discrepancies.
Attempt to promote and sell additional merchandise to customer.
Compile statistics and prepare various reports for management, when requested.
Assist in warehouse or as delivery driver on an as needed basis.
Keep workspace clean and uncluttered.
Advise management when any areas of the department are not in satisfactory condition.
Participate in all training programs that are made available.
Any other tasks deemed necessary per Management.