Automotive Parts Counterperson

Sunset Ford St. Louis•Sunset Hills, MO

12d•Onsite

About The Position

We're seeking an afternoon shift for Parts Counterperson to join our team at Sunset Ford in St. Louis. This shift is 9am - 6pm Mon-Fri (1-hour lunch), but potentially change to 11am - 8pm (1-hour lunch) as we aim to open a second shift in the late evenings - so applicants must be flexible with evening hours. Do you want to be rewarded for your hard work, experience, and expertise? Do you want to be part of the largest and most successful Ford Parts Team in St. Louis? At Sunset Ford Auto Group, our Parts Department is growing, and we have the need for an Automotive Parts Counterperson, which means opportunity for financial rewards for you.

Requirements

Parts Counter Selling Experience Required (NAPA, AutoZone, etc.)
Valid Driver's license and clean background
Ability to work efficiently and multi-task in a fast-paced environment
Strong written and oral communication skills
Strong computer skills - quick & accurate typing
Must be able to read, process and create shop estimates
Professional phone skills with ability to manage multiple calls at a time
General understanding of automotive workings and repairs

Responsibilities

Greet customers by phone/greet mechanics at the counter and assist them with any inquiries.
Look up and determine correct parts needed for a particular job
Bill out parts
Invoice & close parts tickets
Consult with customer/mechanic on applicable parts and recommended/required parts for the intended repair (gaskets, fluids, nuts, bolts, etc.)
Keep customer/mechanic informed on part arrival times/shipping status and possible changes
Provide concierge/receptionist support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
Build strong relationships with the customers
Understand and implement Ford Warranty Processes designated by management