Wholesale Parts Advisor

Mercedes-Benz of Beverly Hills • Beverly Hills, CA

5h • $66,700 - $82,300

About The Position

The Wholesale Parts Advisor supports the dealership’s Parts Department by providing accurate, timely parts service to independent repair facilities, body shops, commercial accounts, fleet accounts, and other wholesale customers. The role builds and maintains customer relationships while assisting with parts inquiries, pricing, availability, order placement, and order fulfillment. It requires automotive parts knowledge, strong communication and organization, and the ability to work accurately in a fast-paced environment.

Requirements

• Previous experience as a Parts Advisor.
• Strong knowledge of automotive parts, accessories, and manufacturer catalog systems.
• Excellent customer service and relationship-building skills.
• Strong communication, organization, and multitasking abilities.
• Ability to work efficiently and accurately in a fast-paced environment.
• Ability to solve problems, prioritize tasks, and follow through on customer requests.
• Professional attitude and team-oriented mindset.

Nice To Haves

• Mercedes-Benz experience is strongly preferred.
• CDK experience is a plus.

Responsibilities

• Assist wholesale customers with parts inquiries, pricing, availability, and order placement.
• Identify and source automotive parts using manufacturer catalogs and dealership systems.
• Process wholesale orders efficiently and accurately.
• Coordinate with Shipping and Receiving and delivery drivers to support prompt, accurate order fulfillment.
• Communicate with customers about backorders, special orders, shipping updates, and order status.
• Develop and maintain relationships with repair facilities, body shops, fleet accounts, and commercial customers.
• Promote dealership parts programs, manufacturer promotions, and value-added services.
• Work with the Parts Department and management team to support inventory accuracy and order efficiency.
• Handle returns, credits, and warranty-related parts transactions according to dealership policies.
• Maintain accurate records, invoices, and customer account information.
• Support departmental goals for sales growth, customer retention, and operational efficiency.
• Maintain a professional, organized, and customer-focused approach in all interactions.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid sick time
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed