Wholesale Parts Advisor

Mercedes-Benz of Beverly Hills•Beverly Hills, CA

2d•Onsite

About The Position

At our dealership, the Parts Department is a critical part of delivering exceptional support to both internal and external customers. The Wholesale Parts Advisor plays a key role in building strong business relationships with independent repair facilities, body shops, commercial accounts, and wholesale customers by providing accurate parts support, timely communication, and dependable service. This position is ideal for someone who thrives in a fast-paced environment, understands automotive parts operations, and enjoys developing long-term customer relationships.

Requirements

Previous experience as a Parts Advisor
Mercedes-Benz experience strongly preferred
CDK experience a plus
Strong knowledge of automotive parts, accessories, and manufacturer catalog systems
Excellent customer service and relationship-building skills
Strong communication, organization, and multitasking abilities
Ability to work efficiently in a fast-paced environment with a high level of accuracy
Ability to solve problems, prioritize tasks, and follow through on customer requests
Professional attitude with a team-oriented mindset

Responsibilities

Assist wholesale customers with parts inquiries, pricing, availability, and order placement
Identify and source automotive parts accurately using manufacturer catalogs and dealership systems
Process wholesale orders efficiently and accurately to support timely delivery and customer satisfaction
Coordinate with the Shipping and Receiving team and delivery drivers to ensure prompt and accurate order fulfillment
Communicate with customers regarding backorders, special orders, shipping updates, and order status
Develop and maintain strong working relationships with repair facilities, body shops, fleet accounts, and commercial customers
Promote dealership parts programs, manufacturer promotions, and value-added services
Work closely with the Parts Department and management team to support inventory accuracy and order efficiency
Handle returns, credits, and warranty-related parts transactions in accordance with dealership policies
Maintain accurate records, invoices, and customer account information
Support departmental goals related to sales growth, customer retention, and operational efficiency
Maintain a professional, organized, and customer-focused approach in all interactions