Wholesale Operations Manager

Fabletics•El Segundo, CA

1d•Hybrid

About The Position

Fabletics is looking for a Wholesale Operations Manager to lead and execute day-to-day US Wholesale sales order operations, customer onboarding, account support, and vendor compliance. As the Wholesale business continues to scale, this role will be responsible not only for operational execution, but also for helping build the processes, tools, and standards needed to support a growing B2B business. The ideal candidate brings hands-on wholesale experience, preferably within apparel, and understands how established wholesale organizations operate across order management, retailer requirements, vendor compliance, EDI, fulfillment, and customer onboarding. This role will serve as a key operational partner to the Director of US Wholesale Operations, bringing industry experience and recommendations that help us scale efficiently while remaining hands-on and accountable for day-to-day operational performance.

Requirements

5–7+ years of relevant experience in wholesale operations, B2B operations, order management, or related functions
Direct experience working within a wholesale business strongly preferred; apparel, footwear, accessories, or consumer retail experience preferred
Demonstrated understanding of the wholesale order lifecycle from customer onboarding and order intake through fulfillment and delivery
Hands-on experience with retailer vendor compliance requirements, routing guides, EDI, labeling, shipping requirements, and/or chargeback management
Experience improving or building operational processes within a growing wholesale organization
Experience partnering with Technology or Systems teams to implement tools, integrations, automation, or process improvements
Experience leading projects, processes, or workstreams with a high degree of autonomy
Experience with wholesale sales platforms such as NuOrder preferred
Experience working with ERP systems and EDI workflows
Experience with retailer portals, vendor compliance platforms, reporting tools, or workflow management systems preferred
Strong Excel and analytical skills
Comfortable adopting and utilizing AI tools to improve productivity, analysis, documentation, and operational workflows
Ability to quickly learn and navigate new systems and tools
Ideal candidate brings foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.
Strong wholesale operational judgment and ability to recommend solutions based on prior experience
Builder mindset with the ability to operate effectively in an evolving business
Comfortable balancing hands-on execution with process building and longer-term scalability
Proactively identifies where existing processes or systems will not scale and recommends better approaches
Strong ownership and accountability for operational outcomes
Able to balance customer needs, Sales priorities, operational requirements, and business risk
Strong cross-functional communicator who can drive accountability while maintaining effective partnerships
Comfortable operating independently while escalating strategic decisions and resource needs appropriately

Responsibilities

Lead and execute day-to-day wholesale sales order operations across specialty and major accounts
Own operational execution from order intake through booking, fulfillment, shipment, and issue resolution
Establish priorities across accounts and proactively identify risks impacting customer delivery
Partner with Sales, Fulfillment, Planning, and other cross-functional teams to resolve inventory, order, and shipment issues
Ensure orders are processed accurately, completely, and within customer requirements and timelines
Own the operational onboarding process for new specialty and major wholesale customers
Coordinate customer setup across internal systems, EDI, and required operational workflows
Establish scalable onboarding processes, requirements, and service expectations
Maintain strong relationships with Sales and retailer partners and serve as a key operational escalation point
Continuously improve onboarding speed, accuracy, and customer experience
Own operational vendor compliance across US Wholesale accounts
Maintain and operationalize retailer routing, shipping, labeling, packaging, documentation, and compliance requirements
Partner with Fulfillment, Technology, Sales, and external partners to ensure requirements are understood and implemented correctly
Identify compliance risks before shipment and drive corrective actions
Track chargebacks and compliance issues, identify root causes, and implement processes to prevent recurrence
Support onboarding of new retailer requirements and ensure operational readiness before orders begin shipping
Own operational KPIs across sales order management, onboarding, fulfillment, customer service, and vendor compliance
Monitor performance, identify trends and risks, and drive corrective actions
Build and maintain operational reporting that provides visibility into account health and execution
Use data to identify opportunities to improve efficiency, service levels, and scalability
Evaluate existing wholesale workflows and identify opportunities to simplify, automate, and scale
Design and implement SOPs, controls, and operational standards
Bring wholesale industry knowledge and best practices to recommend how processes should evolve as the business grows
Identify manual processes and operational gaps that should be addressed through process changes, technology, automation, or AI
Partner with the Director of US Wholesale Operations on prioritization of operational improvements
Build processes and documentation that can support additional team capacity and evolving ownership as the Wholesale organization scales
Serve as a wholesale operations subject matter expert across internal systems, EDI, retailer portals, and supporting tools
Translate operational and retailer requirements into clear business requirements for Technology teams
Provide input into tooling and system enhancements based on wholesale industry experience and business needs
Partner with Technology on requirements, testing, implementation, and adoption of system enhancements
Proactively utilize AI and automation tools to improve operational efficiency, reporting, documentation, analysis, and problem solving
Identify opportunities to replace repetitive manual work with scalable tools and workflows
Ensure new tools and processes solve operational needs and scale across accounts
Lead operational initiatives involving Sales, Fulfillment, Planning, Technology, Finance, and other cross-functional teams
Drive accountability across stakeholders and ensure deliverables are completed on time
Represent US Wholesale Operations in cross-functional execution forums
Communicate operational risks, performance, and recommendations clearly to leadership
Serve as a leader and subject matter expert within the Wholesale Operations function
Establish clear execution standards and expectations across owned workflows
Support training, knowledge sharing, and development as the team grows
Build documentation, processes, and operating structures that enable responsibilities to scale across a growing team
Remain hands-on in day-to-day execution while progressively taking on broader leadership responsibilities as the Wholesale organization evolves