Wheelchair Agent

Menzies Aviation•Reno, NV

1d•Onsite

About The Position

Responsible for assisting and transporting airline passengers requiring assistance, including wheelchair assistance at the airport.

Ability to work various shifts
Strong customer service skills
Strong verbal and communication skills
Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
Able to lift up to 70lbs.
Ability to obtain an airport badge
Must be 18 years of age and eligible to work in the US
Must be able to pass criminal background check and a drug screen
Must possess a valid Driver's License

Push wheelchair passengers to and from gates
Roll customer-occupied wheelchair safely down the jet bridge
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Complete any necessary wheelchair or incident reports
Follow dispatcher gate orders
Maintain a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
Exceed customer service standards
Carry out other duties as assigned
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.
As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.