Supervisor -Wisconsin Home Energy Assistance Program (WHEAP) KENOSHA, WISCONSIN
About The Position
UMOS is hiring a Supervisor for the Wisconsin Home Energy Assistance Program (WHEAP), with work locations in Kenosha and Milwaukee, Wisconsin. The role oversees the program’s emergency and proactive Energy Crisis components for Kenosha County and supports compliance with applicable state and federal requirements, including Public Service Commission regulations. The supervisor coordinates with funding sources, monitors budgets and expenditures, supports audits and reporting, and maintains relationships with community agencies and service providers. The position also supervises and trains program staff, supports application processing, helps prevent utility disconnects and freeze-outs, and is available around the clock for emergency, program, or client needs. Employment is contingent on successfully completing a criminal background check before starting. UMOS is an equal opportunity Affirmative Action employer.
Requirements
- Bachelor’s degree and two years of related-field experience; or an associate degree and at least two years of WHEAP or LHEAP experience; or 5–7 years of direct WHEAP or LHEAP experience.
- Demonstrated computer skills and proficiency with Microsoft Excel, Word, Outlook, and Teams.
- Experience in supervision and program management.
- Reliable transportation, a valid Wisconsin driver’s license, and state-minimum car insurance.
- Ability to work a flexible schedule as described in the job duties.
- Successful completion of a criminal background check before employment.
Responsibilities
- Implement guidelines for emergency and proactive Energy Crisis components for Kenosha County.
- Serve as the backup UMOS contact with Kenosha County and State of Wisconsin funding sources.
- Ensure compliance with state and federal guidelines, including Public Service Commission regulations.
- Track refunds and reissuance of checks with the State of Wisconsin.
- Assist with program monitoring and evaluation, regulatory adherence, and coordination with state and federal audits.
- Develop and maintain relationships with community agencies, service providers, and state programs.
- Monitor program budgets and expenditures with the Director of Housing and Related Services and the UMOS Accounting Department.
- Implement and monitor internal written standard operating procedures for WHEAP operations.
- Maintain a fraud prevention unit, including assessment and referral mechanisms.
- Assist with preparing required monthly internal and funding-source reports for WHEAP.
- Conduct W-2 food stamp, child support, and Social Security verifications.
- Provide balances to the proper accounts when a participant changes address, uses a different vendor, or terminates client status.
- Develop a network of alternative service providers for individuals ineligible for WHEAP.
- Supervise program staff in accordance with UMOS Personnel Policies and Handbook.
- Provide staff training in all areas of program delivery.
- Ensure application data entry and assist staff in processing crisis applications.
- Prevent utility disconnects and freeze-out situations.
- Be available 24 hours a day to address emergency situations or program and client needs.
- Attend meetings, conferences, planning sessions, and other appointments; perform other duties as assigned.
Benefits
- Paid time off that increases with years of service.
- 14 paid holidays annually, plus a floating holiday for employees hired before June 1, 2025.
- Health, dental, vision, life, short-term disability, long-term disability, and accidental death and dismemberment insurance.
- Health Savings Account or Flexible Spending Account options.
- Employee assistance program support services.
- 401(k) and Roth IRA retirement plan options.
- For 401(k) participants, UMOS annually contributes at least 3% of eligible compensation.
- Incentive pay of up to $3,000 during the first year of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
