Supervisor -Wisconsin Home Energy Assistance Program (WHEAP) MILWAUKEE, WISCONSIN

UMOS, Inc. • Milwaukee, WI

4d • $44,733 - $55,917 • Onsite

About The Position

UMOS is seeking a motivated, results-oriented WHEAP Supervisor to support its mission-driven, customer-focused organization. The role is based primarily in Milwaukee, Wisconsin, with Kenosha, Wisconsin, also listed as a work location. The supervisor oversees program operations and staff, helps deliver energy-crisis assistance, and ensures compliance with applicable state and federal requirements. The position offers a starting salary of $44,733 to $55,917 per year, depending on experience, and the opportunity to earn up to $3,000 in incentive pay during the first year.

The supervisor implements program procedures, monitors budgets and expenditures, supports reporting, audits, and evaluations, and coordinates with government funding sources and community partners. The role also involves staff training and supervision, application processing, fraud prevention, and addressing emergency program or client needs. The employee must be available 24 hours a day for emergencies or program and client needs.

Employment is contingent upon successful completion of a criminal background check. UMOS is an equal opportunity Affirmative Action employer.

Requirements

• Bachelor’s degree and 2 years of experience in a related field; or an associate degree and at least 2 years of experience with WHEAP or LHEAP; or 5–7 years of experience working directly within WHEAP or LHEAP programs.
• Demonstrated computer skills and proficiency with Microsoft Excel, Word, Outlook, and Teams.
• Experience in supervision and program management.
• Reliable transportation, a valid Wisconsin driver’s license, and state-minimum car insurance.
• Ability to work a flexible schedule as described in the job duties.
• Successful completion of a criminal background check before employment.

Responsibilities

• Implement guidelines for emergency and proactive Energy Crisis components for Kenosha County.
• Serve as the backup UMOS contact for Kenosha County and State of Wisconsin funding sources.
• Ensure compliance with state and federal guidelines, including Public Service Commission regulations.
• Track refunds and reissuance of checks with the State of Wisconsin.
• Assist with program monitoring and evaluation, regulatory adherence, and coordination with state and federal audits.
• Develop and maintain relationships with community agencies, service providers, and state programs.
• Monitor program budgets and expenditures with the Director of Housing and Related Services and the UMOS Accounting Department.
• Implement and monitor internal written standard operating procedures for WHEAP operations.
• Maintain a fraud prevention unit, including an assessment and referral mechanism.
• Assist in preparing required monthly internal and funding-source reports for WHEAP.
• Conduct W-2, food stamp, child support, and Social Security verifications.
• Provide balances to appropriate accounts when a participant changes address, uses a different vendor, or terminates client status.
• Develop a network of alternative service providers for individuals ineligible for WHEAP.
• Supervise program staff consistently with UMOS Personnel Policies and Handbook.
• Provide staff training in all areas of program delivery.
• Ensure application data entry and assist staff with processing crisis applications.
• Prevent utility disconnects and freeze-out situations.
• Be available 24 hours a day to address emergencies or program and client needs.
• Attend meetings, conferences, planning sessions, and other appointments; perform other duties as assigned.

Benefits

• Paid time off that increases with years of service.
• 14 paid holidays annually, plus a floating holiday for employees hired before June 1, 2025.
• Health, dental, vision, life, short-term disability, long-term disability, and accidental death and dismemberment insurance.
• Health Savings Account or Flexible Spending Account options.
• Employee assistance program support services.
• Retirement plan options, including a 401(k) and Roth IRA.
• For 401(k) Retirement Plan participants, UMOS annually contributes at least 3% of eligible compensation.
• Opportunity to earn up to $3,000 in incentive pay during the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager