Supervisor -Wisconsin Home Energy Assistance Program (WHEAP) MILWAUKEE, WISCONSIN

UMOS • Milwaukee, WI

1d • Onsite

About The Position

UMOS is seeking a motivated, results-oriented WHEAP Supervisor to oversee Wisconsin Home Energy Assistance Program operations, with Milwaukee as the primary location and Kenosha also listed as a work location. The role implements program guidelines for Kenosha County’s emergency and proactive Energy Crisis components and supports program compliance, reporting, budgeting, staff supervision, training, and service delivery. The supervisor works with the Director of Housing and Related Services, UMOS Accounting, community agencies, service providers, and state and federal funding sources. The position may require availability 24 hours a day for emergency situations and program or client needs.

The position offers a starting annual salary of $44,733 to $55,917, depending on experience, and the opportunity to earn up to $3,000 in incentive pay during the first year. UMOS describes its organization as having over 1,000 professionals and more than 60 offices in seven states. Employment is contingent on successfully completing a criminal background check.

Requirements

• One of the following: a bachelor’s degree and two years of experience in a related field; an associate degree and at least two years of experience with WHEAP or LHEAP programs; or five to seven years of experience working directly within WHEAP or LHEAP programs.
• Demonstrated computer skills and proficiency with Microsoft Excel, Word, Outlook, and Teams.
• Experience in supervision and program management.
• Reliable transportation, a valid Wisconsin driver’s license, and state-minimum car insurance.
• Ability to work a flexible schedule as described in the job duties.

Responsibilities

• Implement guidelines for emergency and proactive components of Energy Crisis for Kenosha County.
• Serve as the backup UMOS contact for Kenosha County and the State of Wisconsin funding sources.
• Ensure compliance with state and federal guidelines, including Public Service Commission regulations.
• Track refunds and reissuance of checks with the State of Wisconsin.
• Assist with program monitoring and evaluation, adherence to regulations, and coordination with state and federal audits.
• Develop and maintain relationships with community agencies, other service providers, and state programs.
• Monitor program budgets and expenditures with the Director of Housing and Related Services and UMOS Accounting Department.
• Implement and monitor internal written standard operating procedures for WHEAP operations.
• Maintain a fraud prevention unit, including an assessment and referral mechanism.
• Assist with preparation of required monthly internal and funding-source reports for WHEAP.
• Conduct W-2, food stamp, child support, and Social Security verifications.
• Provide balances to the proper accounts when a participant changes address, uses a different vendor, or terminates client status.
• Develop a network of alternative service providers for individuals who are not eligible for WHEAP.
• Supervise program staff in accordance with UMOS Personnel Policies and Handbook.
• Provide staff training in all areas of program delivery.
• Ensure data entry of applications and assist staff with processing crisis applications.
• Prevent utility disconnects and freeze-out situations.
• Be available 24 hours a day to address emergency situations or program and client needs.
• Attend meetings, conferences, planning sessions, and other appointments; perform other duties as assigned.

Benefits

• Paid time off that increases with years of service.
• 14 paid holidays annually, plus a floating holiday if hired before June 1, 2025.
• Health, dental, vision, life, short-term disability, long-term disability, and accidental death and dismemberment insurance.
• Health Savings Account or Flexible Spending Account options.
• Employee assistance program and other support services promoting well-being.
• Retirement plan options, including a 401(k) and Roth IRA.
• UMOS annually contributes at least 3% of eligible compensation for employees participating in the 401(k) Retirement Plan.
• Opportunity to earn up to $3,000 in incentive pay during the first year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager