WFO Analyst, Reporting and Analysis - Remote

Dragonfly Health • Bartlett, TN

3d • Remote

About The Position

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. In this role, you will be an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you’ll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Requirements

• 1–3+ years of forecasting experience and experience working in a workforce management environment.
• Strong understanding of contact center metrics and capacity-planning fundamentals.
• Advanced Excel skills, including pivot tables, advanced calculations, and macros.
• Experience working with workforce management software.
• Strong analytical skills and the ability to translate data into useful business insights.
• Ability to communicate and present information effectively across different levels of the organization.
• Degree in business, finance, or a related field preferred; equivalent experience will be considered.

Responsibilities

• Develop reporting that gives leaders clear visibility into site, team, and individual performance.
• Build short- and long-term forecasting models to determine staffing needs based on demand, service expectations, and budget targets.
• Create forward-looking forecasts using historical trends and future business drivers to support planning and resource allocation.
• Analyze workforce trends and performance gaps and recommend improvements to staffing models, scheduling, and operational processes.
• Develop consistent WFM reporting standards and processes that improve data integrity and decision-making.
• Maintain WFM system configurations and data integrity supporting forecasting, scheduling, and reporting.
• Partner across the organization to support integrations between WFM platforms, Avaya, and other operational systems.
• Represent Workforce Management on cross-functional initiatives involving staffing, forecasting, operational analytics, and system changes.

Benefits

• Competitive Compensation $65,000 annual salary
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree