WFO Analyst, Reporting and Analysis

Dragonfly Health • Pittsburgh, PA

3d

About The Position

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development. Dragonfly Health is our name for a reason. The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises. Whatever it takes. Wherever it takes us.

Requirements

• 1–3+ years of forecasting experience and experience working in a workforce management environment.
• Strong understanding of contact center metrics and capacity-planning fundamentals.
• Advanced Excel skills, including pivot tables, advanced calculations, and macros.
• Experience working with workforce management software.
• Strong analytical skills and the ability to translate data into useful business insights.
• Ability to communicate and present information effectively across different levels of the organization.
• Equivalent experience will be considered.

Nice To Haves

• Degree in business, finance, or a related field preferred

Responsibilities

• Develop reporting that gives leaders clear visibility into site, team, and individual performance.
• Build short- and long-term forecasting models to determine staffing needs based on demand, service expectations, and budget targets.
• Create forward-looking forecasts using historical trends and future business drivers to support planning and resource allocation.
• Analyze workforce trends and performance gaps and recommend improvements to staffing models, scheduling, and operational processes.
• Develop consistent WFM reporting standards and processes that improve data integrity and decision-making.
• Maintain WFM system configurations and data integrity supporting forecasting, scheduling, and reporting.
• Partner across the organization to support integrations between WFM platforms, Avaya, and other operational systems.
• Represent Workforce Management on cross-functional initiatives involving staffing, forecasting, operational analytics, and system changes.

Benefits

• Competitive Compensation $65,000 annual salary
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree