WFM Implementation Specialist (Time & Labor)

Viventium Software • ,

7d • $71,400 - $84,500

About The Position

The WFM Implementation Specialist (Time & Labor) is responsible for managing the implementation of Viventium + Apploi Time and Scheduler solutions from project initiation through go-live and transition to ongoing service. This role applies advanced functional, product, and implementation expertise to translate client business requirements into effective system configurations, integrations, data-conversion strategies, testing plans, and workforce management solutions. The Specialist partners closely with clients, Data Conversion, Product, Technology, Client Support, Client Success and other cross-functional stakeholders to ensure implementation activities, project milestones, system requirements, and client-readiness objectives remain aligned. Depending on project scope and complexity, the Specialist independently manages implementation activities or works in conjunction with internal resources to support timely, accurate, and high quality delivery.

Requirements

• High school diploma or equivalent required
• 4+ years of experience implementing, configuring, supporting, or consulting on Time and Labor, workforce management, scheduling, payroll, HCM, or related business systems
• Demonstrated experience managing implementation milestones, client deliverables, functional requirements, testing activities, and cross-functional dependencies
• Experience analyzing client systems, operational processes, business requirements, interface specifications, and data to recommend functional implementation solutions
• Experience supporting system configuration, data conversion, integration, testing, reporting, training, or go-live readiness activities
• Proficiency with Microsoft Excel and PowerPoint and experience maintaining implementation or client information in Salesforce or a comparable CRM or project-management system
• Strong client-consulting, written, verbal, presentation, and facilitation skills, with the ability to adapt communication based on audience and project needs
• Strong project coordination, organization, problem solving, and decision-making skills, with the ability to manage multiple concurrent priorities and drive assigned work to completion
• Demonstrated ability to identify implementation risks, analyze potential impacts, and coordinate appropriate resolution or escalation
• Experience partnering across Product, Technology, Implementation, Client Services, Data Conversion, Sales, or other internal and external stakeholder groups
• Demonstrated ability to operate accurately and effectively in a fast-paced, evolving, and client-facing environment

Nice To Haves

• Bachelor’s degree in Business, Human Resources, Information Systems, Project Management, or a related field preferred; equivalent relevant experience may be considered
• 2+ years of experience implementing or supporting advanced scheduling solutions
• Experience with workforce management, payroll, HCM, healthcare technology, B2B SaaS, or another complex or regulated operating environment
• Experience supporting complex system integrations, data conversions, client testing, custom reporting, or business-process re-engineering
• Experience designing and delivering client-specific system or process training
• Experience providing technical guidance, coaching, training, or mentorship to implementation team members
• Demonstrated ability to translate implementation data, client feedback, and recurring issues into actionable product, service, or process recommendations
• Experience operating within a high-growth, integration, or transformational environment

Responsibilities

• Manage the end-to-end implementation of Viventium + Apploi Time and Scheduler solutions, including requirements discovery, system configuration, data conversion, integration, testing, training, go-live, and transition to ongoing service.
• Analyze client systems, operational processes, workforce policies, scheduling requirements, interface specifications, and business objectives to recommend appropriate functional designs, configurations, and product adaptations.
• Configure and maintain client control information and other assigned Time and Scheduler components based on documented client requirements and approved solution designs.
• Determine appropriate data-conversion methodologies; document conversion requirements and coordinate accurate, timely client data conversions with Data Conversion Services.
• Coordinate integrations between Viventium + Apploi and third-party systems to support accurate data flow, functional compatibility, and client operating requirements.
• Plan and support pre-implementation and post-implementation testing; monitor conversion and testing results to identify data, configuration, integration, or readiness issues before go-live.
• Conduct project-initiation activities and establish implementation plans, milestones, deliverables, dependencies, roles, and client responsibilities.
• Independently manage assigned implementation activities or partner with a Project Manager to maintain project timelines, ownership, risks, decisions, and status visibility.
• Maintain accurate and timely implementation milestones, project records, client updates, risks, and required actions in Salesforce and other designated systems.
• Communicate project status, requirements, decisions, dependencies, risks, and required actions to clients, Project Managers, and cross-functional stakeholders.
• Identify implementation obstacles that may affect project scope, quality, timing, or client readiness; coordinate resolution or escalation with the appropriate stakeholders.
• Recommend modifications to implementation plans or timelines when client readiness, technical dependencies, resource constraints, or business requirements affect planned delivery.
• Coordinate the formal handoff of live systems, implementation documentation, open items, and client information to Client Services and other responsible departments.
• Provide professional consulting services that align Viventium + Apploi Time and Scheduler solutions with documented client business, workforce management, and operational requirements.
• Develop complex custom reports and recommend product, module, configuration, or workflow adaptations based on client needs.
• Provide business-process re-engineering recommendations that support successful conversion, effective system utilization, and sustainable post-implementation processes.
• Design or support delivery of client-defined systems, processes, tools, reports, databases, and other implementation resources.
• Guide clients and internal stakeholders on functional design, system integration, testing requirements, and solution use within the client’s operating environment.
• Develop and deliver customized client training that supports system readiness, knowledge transfer, adoption, and effective use of implemented functionality.
• Lead or contribute to special projects that advance implementation quality, product utilization, client experience, or business objectives.
• Manage assigned implementation workload through designated internal systems, maintaining accurate project status, documentation, prioritization, and follow-through.
• Apply established implementation methodologies, documentation standards, quality controls, and operating procedures in support of consistent client delivery.
• Maintain and expand knowledge of Viventium + Apploi products, services, system functionality, implementation practices, workforce management trends, and relevant industry developments.
• Evaluate recurring implementation issues, client feedback, and delivery trends to recommend product, service, process, or documentation improvements.
• Partner with Product, Technology, Client Services, Data Conversion Services, and other stakeholders to address issues that affect implementation quality, scalability, or client satisfaction.
• Participate in task forces, stretch assignments, user groups, information sessions, sales meetings, and other activities that support implementation or broader business objectives.
• Provide technical guidance, coaching, training, and implementation support to less experienced implementation associates.
• Share product knowledge, implementation practices, troubleshooting approaches, and lessons learned to strengthen team capability and delivery consistency.
• Support onboarding, knowledge transfer, and skill development for implementation team members, as assigned.
• Contribute to a collaborative operating rhythm that supports visibility, accountability, continuous improvement, and high-quality execution.

Benefits

• Base Salary Range: $71,400 - $84,500 per year
• This role may also be eligible for discretionary bonus or other incentive compensation, in accordance with Company plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED