WFD Program Manager

Goodwill North Central Texas•Fort Worth, TX

3d•Hybrid

About The Position

Oversee daily operations of assigned educational and workforce development programs (e.g., GED, ESL, and job placement). Ensure program files and records (electronic and physical) are complete, accurate, and in compliance with the Agency, funding source, and regulatory requirements. Conduct regular audits and manage reporting processes including TEAMS, UKG, monthly performance, billing, and contract-specific deliverables. Maintain accurate documentation of participant progress, attendance, behavioral observations, and employment outcomes. Update statements of work, program budgets, and support contract revisions as needed. Ensure adherence to internal and external policies including Student Engagement, Refund and Termination policies, and programmatic regulatory standards. Responsible for day-to-day supervision of staff to include but not limited to hiring, training, supervising, providing coaching, corrective action, and performance evaluations in a timely and constructive manner in coordination with senior leadership. Set and review SMART goals with staff; conduct regular one-on-ones to monitor progress, recognize achievements, and address performance issues. Ensure all team members understand their roles, performance standards, timelines, and procedures. Conduct participant orientations and enrollments and maintain 100% class enrollment where applicable. Maintain real-time logs of participant progress including assessments, training status, work-readiness, and employment outcomes. Provide direct support, coaching, and problem-solving assistance to participants to enhance retention and job readiness. Respond to classroom issues promptly and professionally; provide roaming support and behavioral intervention as needed. Lead team efforts to meet or exceed target performance measures such as graduation rates, placement goals, and retention benchmarks. Collaborate across departments and programs to support case management and coordinated participant services. Participate in strategic planning, action plan development, and continuous quality improvement efforts. Ensure staff complete all required CEUs and participate in professional development. Cultivate and maintain relationships with employers, referral partners, training providers, and community-based organizations. Coordinate guest speakers, employer visits, and community-based activities that enhance learning and employment opportunities. Attend local networking events, community meetings, and represent the organization in outreach and recruitment efforts. Plan and manage student events including graduations, mentor mixers, and other program ceremonies. Maintain confidentiality of participant data and internal records at all times. Attend required staff meetings, training sessions, and case management reviews. Complete all administrative duties accurately and within designated timelines. Perform additional duties assigned to support the success of the department and organization.

Requirements

Bachelor’s degree in business administration, Marketing, or related field required.
Proficient in standard computer operation systems (Microsoft Office) and relevant software to perform the requirements of the position.
Must have own transportation to off-site facilities and communication capabilities, via cell phone and/or Smartphone technology.
Documentation to satisfy I-9 requirements.
Ability to pass drug screen and background check.

Nice To Haves

Master’s degree or in process, a plus.
Prior supervisory experience in the workforce development industry highly preferred.
Experience working with people with disabilities or who are disadvantaged.
Experience in job development for individuals with multiple barriers to employment.
Self-starter with excellent communication skills and the ability to work effectively with other team members.
Bilingual a plus.

Responsibilities

Oversee daily operations of assigned educational and workforce development programs (e.g., GED, ESL, and job placement).
Ensure program files and records (electronic and physical) are complete, accurate, and in compliance with the Agency, funding source, and regulatory requirements.
Conduct regular audits and manage reporting processes including TEAMS, UKG, monthly performance, billing, and contract-specific deliverables.
Maintain accurate documentation of participant progress, attendance, behavioral observations, and employment outcomes.
Update statements of work, program budgets, and support contract revisions as needed.
Ensure adherence to internal and external policies including Student Engagement, Refund and Termination policies, and programmatic regulatory standards.
Responsible for day-to-day supervision of staff to include but not limited to hiring, training, supervising, providing coaching, corrective action, and performance evaluations in a timely and constructive manner in coordination with senior leadership.
Set and review SMART goals with staff; conduct regular one-on-ones to monitor progress, recognize achievements, and address performance issues.
Ensure all team members understand their roles, performance standards, timelines, and procedures.
Conduct participant orientations and enrollments and maintain 100% class enrollment where applicable.
Maintain real-time logs of participant progress including assessments, training status, work-readiness, and employment outcomes.
Provide direct support, coaching, and problem-solving assistance to participants to enhance retention and job readiness.
Respond to classroom issues promptly and professionally; provide roaming support and behavioral intervention as needed.
Lead team efforts to meet or exceed target performance measures such as graduation rates, placement goals, and retention benchmarks.
Collaborate across departments and programs to support case management and coordinated participant services.
Participate in strategic planning, action plan development, and continuous quality improvement efforts.
Ensure staff complete all required CEUs and participate in professional development.
Cultivate and maintain relationships with employers, referral partners, training providers, and community-based organizations.
Coordinate guest speakers, employer visits, and community-based activities that enhance learning and employment opportunities.
Attend local networking events, community meetings, and represent the organization in outreach and recruitment efforts.
Plan and manage student events including graduations, mentor mixers, and other program ceremonies.
Maintain confidentiality of participant data and internal records at all times.
Attend required staff meetings, training sessions, and case management reviews.
Complete all administrative duties accurately and within designated timelines.
Perform additional duties assigned to support the success of the department and organization.