WES Implementation Engineer

Designed Conveyor Systems•Franklin, TN

31d•Hybrid

About The Position

As a WES Implementation Engineer, you’ll help bring DCS’s Warehouse Execution System (WES) software to life in client distribution centers. Reporting to the Director of Software Delivery, you’ll work directly with clients to gather requirements, implement software solutions, and support testing, commissioning, and end user training. You’ll contribute hands-on technical expertise and lead software delivery activities in partnership with clients, suppliers, developers, and the broader project team. This role requires approximately 60%–75% travel to client sites. We’ll count on your reliability, creativity, and commitment to learning to solve problems and follow through. You’ll bring a service-minded approach to supporting clients and teammates while helping deliver successful projects.

Requirements

Experience with material handling equipment or software and implementing software solutions for clients.
A bachelor’s degree in engineering or equivalent experience.
Comfortable using the Linux command line to troubleshoot application issues.
Understanding of computer networking concepts, including TCP/IP, and ability to troubleshoot communication between software applications.
Proficiency in Microsoft Office, API tools such as Postman, and software project management platforms such as Jira or Azure DevOps.
Willingness and ability to travel approximately 60%–75% to support client implementations.
Clear communication and ability to work effectively with clients, management, and teams across disciplines.
Ability to take ownership of work and deliver results with minimal supervision, including in fast-paced, high-pressure environments.
Ability to approach complex problems creatively and manage multiple tasks and projects.
Reliability, learning orientation, boldness, ease of working with, and problem-solving skills.

Responsibilities

Partner with clients and suppliers to gather requirements and implement DCS software solutions in distribution centers.
Configure and commission software at client sites, with approximately 60%–75% travel.
Train end users to confidently operate the DCS software solution.
Help develop implementation standards and support integration with PLC-based controls systems.
Troubleshoot software issues and collaborate with the Software Development team to resolve findings from internal quality assurance testing and onsite commissioning.
Coordinate with the broader material handling project team to communicate software delivery status and support testing milestones.
Contribute across quality assurance, implementation, support, and IT activities as project needs require.
Support technical innovation and continuous improvement by staying current on relevant technologies and industry developments.
Represent DCS and the Software team with professionalism, ethics, and integrity.