Wellness Team Member Seasonal - Northampton

RIVER VALLEY MARKET LLC•Northampton, MA

9d•$20 - $0•Onsite

About The Position

The Wellness Team Member keeps displays, coolers, and shelves stocked and provides prompt, friendly, courteous customer service in the wellness, general merchandise, and other departments. The role supports stocking and replacement orders, customer service, receiving deliveries, department operations, and storewide duties. The position is seasonal, non-exempt, and requires open availability, including evenings and weekends. It reports to the Wellness Assistant Manager.

Requirements

Friendly, motivated, self-driven, and willing to go the extra mile to create a memorable experience for internal and external customers.
Comfort and experience entering data into computer programs, strong attention to detail, and ability to follow written and verbal instructions.
Ability to perform simple arithmetic and prioritize multiple tasks while working within deadlines.
Positive outlook, growth mindset, and sense of urgency.
Demonstrated ability to work with customers and coworkers from various cultural backgrounds.
Ability to listen well, give clear instructions, and speak clearly by telephone and in person.
Ability to give and accept constructive feedback and work productively and independently.
Regular, predictable attendance.
Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
Ability to frequently lift and/or move up to 75 pounds.
Ability to work in non-climate-controlled, weather-driven conditions in all seasons and stand for extended periods.
Ability to perform repetitive hand movements for grasping, pushing, pulling, and fine manipulation.
Manual dexterity with department equipment and ability to operate unloading machinery.

Nice To Haves

Three years of successful experience receiving and handling a large number of products.
Comfort and experience using Microsoft Office Suite and Google Suite.
Experience with natural and local foods in a retail or wholesale setting.
Ability to speak Spanish, French, or Swahili.

Responsibilities

Stock and face displays and shelves without overcrowding, rotate stock, remove short-dated or low-quality items according to procedure, and label items accurately.
Report price discrepancies and communicate suggestions for improving order sheets and ordering processes.
Use order sheets and designated ordering platforms to place refill orders and file them appropriately.
Provide attentive customer service, offer product and preparation suggestions, help customers with special orders, and direct them to available reference materials.
Follow DSHEA guidelines when discussing products in a retail setting and HIPAA guidelines when discussing health-related information.
Verify delivery piece counts and product quality, follow up with suppliers about damages or discrepancies, and notify supervisors of recurring issues or short-dated stock.
Help unload deliveries, track and sign off on deliveries, process invoices, and rotate overstock into and out of storage.
Keep shelves, coolers, bins, and department items clean and orderly; sanitize high-touch surfaces and participate in scheduled cleaning.
Keep department equipment in its assigned area and in working order, use it safely, monitor cooler and freezer temperatures, and report equipment problems to the Manager on Duty.
Help create and maintain seasonal displays and participate in periodic inventory.
Attend department and storewide meetings and participate in forecasting, financial performance tracking, and other projects.
Complete supervisor-assigned training and other tasks assigned by the Wellness Assistant Manager.