Wellness Team Member Seasonal - Northampton

River Valley Market•Northampton, MA

About The Position

River Valley Co-op is hiring a seasonal Wellness Team Member to keep displays, coolers, and shelves stocked and provide prompt, friendly, courteous customer service in the wellness, general merchandise, and other departments. The role requires open availability, including evenings and weekends, and reports to the Wellness Assistant Manager. It is a non-exempt, Pay Level II position. The team member stocks and rotates products, places refill orders, checks deliveries and product quality, assists with unloading, and helps maintain accurate inventory and receiving records. They support customers with product information and purchasing suggestions while following applicable DSHEA and HIPAA guidelines. They also maintain clean and orderly department areas, monitor cooler and freezer temperatures, assist with displays and inventory, attend meetings, complete assigned training, and participate in department forecasting and financial-performance tracking. River Valley Co-op describes its mission as creating a just marketplace that nourishes the community. The organization emphasizes cooperative values, social justice, anti-racism and multicultural skills, local producers, sustainability, and positive impacts for employees, customers, the local economy, and the environment.

Requirements

Friendly, motivated, self-driven, and willing to go the extra mile to create a memorable experience for internal and external customers.
Comfort and experience entering data into computer programs, excellent attention to detail, and ability to follow written and verbal instructions.
Ability to perform simple arithmetic and prioritize multiple tasks simultaneously while working within a deadline.
Positive outlook, growth mindset, and sense of urgency.
Demonstrated ability to work with customers and coworkers from various cultural backgrounds.
Ability to listen well, give clear instructions, and speak clearly in person and on the telephone.
Ability to give and accept constructive feedback and work productively and independently.
Regular, predictable attendance.
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
May be required to lift and/or move up to 75 pounds frequently.
Ability to work in conditions that are not climate-controlled and are weather-driven in all seasons, and to stand for extended periods.
Ability to use hands repetitively for grasping, pushing, pulling, and fine manipulation; manual dexterity with department equipment and ability to operate unloading machinery.
Open availability, including evenings and weekends.

Nice To Haves

Three years of successful experience in receiving and handling a large number of products.
Comfort and experience using Microsoft Office Suite and Google Suite.
Experience with natural and local foods in a retail or wholesale setting.
Ability to speak Spanish, French, or Swahili.

Responsibilities

Stock displays without overcrowding, face items, rotate older products forward, and make space for new stock.
Pull short-dated or low-quality items and follow procedures for recording and disposal.
Label items accurately and report price discrepancies to the department manager and Category Team.
Use order sheets and designated ordering platforms to place refill orders and file them; suggest improvements to ordering processes.
Provide attentive customer service, assess individual customer needs, and follow DSHEA and HIPAA guidelines when discussing health-related information.
Offer product and preparation suggestions, help customers place special orders, and direct them to available reference materials and electronic resources.
Check deliveries for piece count, damage, and unacceptable quality; follow up with suppliers regarding credits for damages or discrepancies.
Help unload deliveries, track and sign off on deliveries, process invoices, and maintain awareness of overstock locations.
Notify supervisors about supplier issues, short-dated stock, and receiving or supply matters requiring action.
Keep shelves, coolers, bins, and department items clean and orderly; sanitize high-touch surfaces and participate in assigned cleaning tasks.
Keep department equipment in its assigned area and working order, use it safely, monitor cooler and freezer temperatures, and advise the Manager on Duty of equipment problems.
Assist in creating and maintaining eye-catching and seasonal displays and participate in periodic inventory.
Attend and participate in department and storewide meetings and in open-book management forecasting, financial tracking, and other projects.
Complete training assignments, including those on Paycom, and perform other tasks assigned by the Wellness Assistant Manager.