Wellness & Sports Manager

Troon•Punta Gorda, FL

2d•Onsite

About The Position

Esplanade at Starling is seeking a driven individual to join their team as a Wellness & Sports Manager. This role involves overseeing the daily operations and administrative functions of The Venue/Lodge, Resort Pool, and Sports programming, with a focus on delivering an exceptional, lifestyle-driven wellness experience. The manager will be responsible for developing and executing programming to drive member satisfaction, engagement, and retention. This position requires hands-on leadership across all wellness verticals to ensure quality and alignment with the Esplanade lifestyle. The Wellness & Sports Manager acts as the operational leader for all wellness amenities, balancing hospitality, programming, financial performance, facility excellence, and member engagement. They will lead vendor and independent contractor relationships, ensuring all programming, policies, and procedures meet the highest standards and foster a culture of service excellence. Success in this role is measured by member satisfaction, engagement levels, program participation, community activation, and financial performance.

Requirements

High school diploma or equivalent.
Personal Training certification from a nationally recognized and accredited organization (e.g., ACSM, NASM, NSCA, etc.).
Current certification in CPR/AED and First Aid.
2-3 years of experience and/or the equivalent in experience and training in a private, member-owned club/space.
2-3 years of experience leading a team.
CPR and First Aid Certifications are required, or a willingness to become certified within the first 90 days.
Strong leadership, management, and motivational skills.
Ability to interact with associates at all levels within and outside the company.
Thorough knowledge of numerous spa modalities.
General understanding of body treatments, fitness, and group fitness programming.
Willingness to train in specific service offerings.
Excellent organizational and time management skills.
Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner, both verbally and in writing.
High level of energy, initiative, enthusiasm, and cooperation.
Good judgment and discretion.
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher.
Proficiency in operating systems such as POS (Mindbody/ Jonas Club Software).
Comfort with public speaking.
Critical thinking skills.
Conflict resolution strategies.
Ability to perform moderate physical work.
Ability to lift up to 50 lbs. frequently and up to 30 lbs. frequently.
Ability to perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
Extremely strong organizational skills.
Proven ability to lead a team in a collegial environment.
Ability to learn software systems (Google Forms, MailChimp) and understand registration processes, policies, procedures, equipment, materials, products, etc.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.

Nice To Haves

Previous experience as Fitness and/or Wellness Manager or Head Teaching Professional.
College Education - Bachelor’s degree.

Responsibilities

Oversee the daily operation and administrative functions of The Venue/Lodge, Resort Pool, and Sports programming.
Develop, execute, and continuously evolve programming that drives active participation, meaningful membership, and high visibility within the community.
Provide hands-on leadership and direct involvement across all wellness verticals.
Serve as the operational leader for all wellness amenities, balancing hospitality, programming, financial performance, facility excellence, and member engagement.
Lead all vendor and independent contractor relationships.
Ensure all programming, policies, and procedures are executed to the highest standard.
Foster a culture centered on service excellence and member experience.
Recruit, select, train, supervise, schedule, manage, and evaluate the Wellness team.
Develop and monitor training and education opportunities for subordinates.
Handle discipline and termination of subordinates in accordance with HR Department and company policy.
Oversee spa programming (massage and facial services).
Oversee fitness programming (memberships, group fitness classes, personal training).
Oversee sports programming (tennis, pickleball, bocce, cornhole).
Oversee resort pool programming.
Administer and enforce guest policies.
Manage wellness center and locker room operations.
Manage on-site laundry operations supporting wellness and spa services.
Manage wellness vendors, independent contractors, and programming partners.
Oversee specialty wellness amenities and recovery experiences.
Ensure departments operate in compliance with all applicable local, state, and federal laws.
Plan, develop, and implement policies, procedures, and training programs.
Assist in developing the budget for Wellness programming and Sports and create strategies to adhere to the annual budget.
Attend weekly Department Head meetings and convey relevant information to staff and vendors.
Order and maintain adequate inventory levels through monthly counts and inventory control procedures.
Maintain all transactions in JONAS/Mindbody, including appointments, revenue tracking, and transaction accuracy.
Oversee wellness technology platforms (scheduling systems, fitness technology, digital programming, department software).
Implement/program the Venue and Sports marketing strategy to optimize profit and increase guest traffic.
Increase facility attendance by establishing accurate records of members' and guests' attendance.
Implement ongoing promotions to drive product and service sales.
Maintain a strong planning and programming calendar to consistently retain and grow the customer base.
Monitor and evaluate product offerings (equipment, personnel, services) and recommend additions/discontinuations.
Edit all mass communications (electronic and traditional) for consistency, content, and tone.
Oversee the flow of information members receive via reservation software and mass e-mails.
Be visibly present in The Venue and on the Sports during peak periods.
Ensure full coverage of wellness and court professional staff by managing and approving vacation and travel schedules.
Ensure all equipment and supplies are stocked and well-maintained.
Conduct routine operational inspections and quarterly facility assessments.
Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
Greet members and guests at The Venue and oversee the coordination of all members' and guests' requests, issues/complaints.
Provide outstanding service to members and their guests.
Oversee the maintenance of all equipment in the facility.
Provide strong leadership and a valued work ethic.
Ensure all programming and services are executed with a focus on member satisfaction, engagement, and quality of experience.
Actively participate in wellness, fitness, and sports programming.
Oversee and facilitate open play programming.
Consistently enforce guest policies.
Evaluate programming success based on participation, engagement, and member feedback.
Serve as the primary driver of member satisfaction, engagement, and retention.
Maintain high visibility and presence during peak hours to actively engage with members.
Actively teach group fitness classes, provide member orientations, and deliver personal training services.
Ensure all programming is intentionally designed to create connection, community, and repeat participation.
Actively solicit, evaluate, and respond to member feedback.
Monitor participation trends and adjust programming.
Lead by example in delivering a hospitality-driven, service-first culture.
Assist members in using the online scheduling software.
Attend and participate in monthly Wellness Program meetings.
Provide a monthly report detailing current programming.
Maintain an up-to-date calendar of events.
Maintain a close working relationship with other club professionals.
Seek ways to improve workflow efficiency.
Explore ways to improve all aspects of the club and member experience.
Troubleshoot with outsourced IT companies to fix and maintain online booking sites, e-mail accounts, wellness computers, and booking display screens.
Coordinate with club leaders to ensure all aspects (food & beverage, setup, etc.) are aligned with events.
Complete and submit payroll every other Monday.
Handle monthly billing for The Venue and the payment of staff and vendor sales commissions.
Inspect and maintain cleanliness, organization, safety, and repair throughout the facility.
Perform other duties as assigned by supervisor(s).