Wellness Manager

Youth Empowerment & Support Services•Edmonton, AB

13d•Onsite

About The Position

YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24. We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness. We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit.

Requirements

Diploma or degree in Social Work, Child and Youth Care, Psychology, Counselling, Public Health, Human Services, or related field; equivalent experience may be considered
2+ years of experience in youth services, wellness programming, outreach, case management, or program coordination
Experience supervising staff and supporting multidisciplinary teams
Experience coordinating medical, health, wellness, or community-based services is a strong asset
Experience recruiting, coordinating, or supervising volunteers is an asset
Strong knowledge of youth homelessness, trauma, mental health, addictions, harm reduction, recovery, and community resources
Experience using case management or database systems such as ETO is an asset.
Experience with data collection, outcome tracking, reporting, and program evaluation
Registration with CYCAA, or eligibility to register, is an asset.
Direct experience in trauma-informed care
Direct experience in crisis intervention, de-escalation, and debriefing
Direct experience in safety planning and risk assessment
Direct experience in motivational interviewing
Direct experience in coaching
Direct experience in one-to-one support and short-session counselling
Direct experience in facilitating groups, workshops, or therapeutic/recreational programming
Direct experience working within a multidisciplinary nonprofit environment
Motivational Interviewing
Mental Health First Aid, ASIST or equivalent suicide intervention training
NVCI or TCI training
Trauma-informed care training
Valid Alberta driver’s license, clean driver’s abstract, and proof of vehicle insurance
Clear police clearance (PIC) and a Child Intervention (CIRC) check, both obtained within the last six months

Nice To Haves

Experience coordinating medical, health, wellness, or community-based services
Experience recruiting, coordinating, or supervising volunteers
Experience using case management or database systems such as ETO
Registration with CYCAA, or eligibility to register

Responsibilities

Provide leadership, direction, and accountability for Wellness, Diversion, Outreach, Transition, and Follow-Up services
Ensure all services are delivered in a trauma-informed, youth-centered, culturally responsive, and recovery-oriented manner
Monitor service quality, program flow, and outcomes across all Wellness-related roles
Ensure clear pathways from Safety & Stabilization into Wellness, Diversion, Transition, and Follow-Up services
Identify service gaps and implement improvements to strengthen youth outcomes
Supervise and support the Wellness Counsellor & Youth Engagement Navigator, Youth Diversion & Outreach Liaison, and Youth Transition & Follow-Up Support Liaison
Provide regular supervision, coaching, feedback, and performance support
Set clear expectations for documentation, service delivery, youth engagement, and follow-up
Support staff development, reflective practice, and trauma-informed approaches
Ensure staff are working collaboratively rather than in silos
Lead the coordination of YESS’ medical support program
Recruit, acquire, coordinate, and maintain volunteer physicians and health professionals
Schedule and confirm physician/clinic availability, youth appointments, follow-ups, and referrals
Coordinate access to medical services such as primary care, sexual health, dental, women’s health, Indigenous health supports, and community health resources
Ensure examination rooms, supplies, records, and clinic logistics are prepared and maintained
Monitor medical supplies and coordinate ordering as required
Support medical documentation, EMR/records processes, correspondence, and confidentiality requirements
Collaborate with Facilities, Health & Safety, HR, and leadership on medical safety protocols and clinic readiness
Ensure youth receive timely access to wellness assessments, counselling, recovery supports, and engagement programming
Monitor the quality of one-on-one support, group facilitation, recovery meetings, and youth engagement activities
Ensure youth are connected to internal and external mental health, addiction, cultural, recreational, and wellness supports
Support the use of arts, culture, recreation, and structured programming as engagement tools
Ensure participation, referrals, outcomes, and progress are tracked consistently
Ensure proactive outreach and diversion services are delivered in schools, libraries, community spaces, neighbourhood hubs, and high-risk areas
Support partnerships with schools, EPS, libraries, agencies, recreation providers, arts organizations, and youth-serving systems
Ensure diversion programming connects youth to early supports before shelter, justice, or crisis system involvement
Monitor outreach data, referral outcomes, and partnership activity
Ensure youth are supported with housing stabilization, financial empowerment, benefits navigation, employment readiness, and post-transition follow-up
Monitor caseloads, service plans, follow-up timelines, and documentation
Ensure youth leaving shelter remain connected to supports that reduce return to crisis services
Support partnerships related to landlords, housing programs, employment, furniture, food, clothing, and community resources
Build and maintain partnerships with physicians, clinics, health providers, community agencies, schools, cultural supports, and recreation providers
Develop a strong volunteer physician and wellness-provider network
Create clear onboarding, scheduling, confidentiality, and service expectations for medical and wellness volunteers
Ensure partnerships expand youth access to care without duplicating internal services
Track wellness, diversion, transition, medical, and engagement outcomes
Review participation, referral, follow-up, and service utilization data
Prepare reports for leadership, funders, and evaluation purposes
Use data to improve services, identify gaps, and strengthen program quality
Ensure documentation is accurate, timely, and aligned with organizational standards
Other Duties as Assigned