Wellness & Sports Manager

BallenIsles Country Club • Kissimmee, FL

1d • Onsite

About The Position

Esplanade at Westview is seeking a driven individual to join their team as a Wellness & Sports Manager. This role involves overseeing the daily operations and administrative functions of The Venue/Lodge, Resort Pool, and Sports programming, with a focus on delivering an exceptional, lifestyle-driven wellness experience. The manager will be responsible for developing and executing programming to enhance member satisfaction, engagement, and retention. This position requires hands-on leadership across all wellness verticals to ensure quality and consistency, aligning with the Esplanade lifestyle. The Wellness & Sports Manager acts as the operational leader for all wellness amenities, balancing hospitality, programming, financial performance, facility excellence, and member engagement. The role also includes leading vendor and independent contractor relationships, ensuring high standards in programming, policies, and procedures, and fostering a culture of service excellence. Success will be measured by member satisfaction, engagement levels, program participation, community activation, and financial performance.

Requirements

• High school diploma or equivalent.
• Personal Training certification from a nationally recognized and accredited organization (e.g., ACSM, NASM, NSCA, etc.).
• Current certification in CPR/AED and First Aid, or a willingness to become certified within the first 90 days.
• 2-3 years of experience and/or the equivalent in experience and training in a private, member-owned club/space.
• 2-3 years of experience leading a team.
• Strong leadership, management, and motivational skills, with the ability to interact with associates at all levels within and outside the company.
• Thorough knowledge of numerous spa modalities.
• General understanding of body treatments, fitness, and group fitness programming.
• Willingness to train in specific service offerings.
• Excellent organizational and time management skills.
• Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner, both verbally and in writing.
• High level of energy, initiative, enthusiasm, and cooperation.
• Good judgment and discretion.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and operating systems such as POS (Mindbody/ Jonas Club Software).
• Comfort with public speaking.
• Critical thinking skills.
• Conflict resolution strategies.
• Ability to perform moderate physical work and may be required to lift up to 50 lbs. frequently and up to 30 lbs. frequently.
• Ability to perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
• Extremely strong organizational skills.
• Proven ability to lead a team in a collegial environment.
• Ability to learn software systems (Google Forms, MailChimp) and understand registration processes, policies, procedures, equipment, materials, products, etc.
• Must be able to perform moderate physical work and may be required to lift up to 50 lbs. frequently and up to 30 lbs. frequently.
• Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.

Nice To Haves

• Previous experience as Fitness and/or Wellness Manager or Head Teaching Professional.
• College Education - Bachelor’s degree in some sort of sports science field.
• Certified Personal Trainer (CPT)
• Group trainer certification in any modality.

Responsibilities

• Oversee the daily operation and administrative functions of The Venue/Lodge, Resort Pool, and Sports programming.
• Develop, execute, and continuously evolve programming that drives active participation, meaningful membership, and high visibility within the community.
• Serve as the operational leader for all wellness amenities, balancing hospitality, programming, financial performance, facility excellence, and member engagement.
• Lead all vendor and independent contractor relationships.
• Ensure all programming, policies, and procedures are executed to the highest standard.
• Foster a culture centered on service excellence and member experience.
• Recruit, select, train, supervise, schedule, manage, and evaluate the Wellness team.
• Develop and monitor training and education opportunities for subordinates.
• Handle discipline and termination of subordinates in accordance with HR Department and company policy.
• Manage spa programming (massage and facial services).
• Manage fitness programming (memberships, group fitness, personal training).
• Manage sports programming (tennis, pickleball, bocce, cornhole).
• Manage resort pool programming.
• Administer and enforce guest policies.
• Oversee wellness center and locker room operations.
• Oversee on-site laundry operations supporting wellness and spa services.
• Manage wellness vendors, independent contractors, and programming partners.
• Oversee specialty wellness amenities and recovery experiences.
• Ensure departments operate in compliance with all applicable local, state, and federal laws.
• Plan, develop, and implement policies, procedures, and training programs within the facility.
• Assist in developing the budget for Wellness programming and Sports and create strategies to adhere to the annual budget.
• Attend weekly Department Head meetings and convey relevant information to staff and vendors.
• Order and maintain adequate inventory levels through monthly inventory counts and developing procedures for accurate inventory control.
• Maintain all transactions in JONAS/Mindbody, including member and guest appointments, revenue tracking, and transaction accuracy.
• Oversee wellness technology platforms including member scheduling systems, fitness technology, digital programming, and department software.
• Implement/program the Venue and Sports marketing strategy to optimize profit and increase guest traffic.
• Increase facility attendance by establishing accurate records of members' and guests' attendance.
• Implement ongoing promotions to drive product and service sales.
• Maintain a strong planning and programming calendar to consistently retain and grow the customer base.
• Monitor and evaluate product offerings, recommending additions/discontinuation of products and services.
• Edit all mass communications (electronic and traditional) for consistency, content, and tone.
• Oversee the flow of information that members receive via reservation software and mass e-mails.
• Be visibly present in The Venue and on the Sports during peak periods of the day.
• Ensure full coverage of the wellness and court professional staff by managing and approving vacation and travel schedules.
• Ensure all equipment and supplies are stocked and well-maintained.
• Conduct routine operational inspections and quarterly facility assessments.
• Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Greet members and guests at The Venue and oversee the coordination of all members' and guests' requests, issues/complaints.
• Provide outstanding service to members and their guests.
• Oversee the maintenance of all equipment in the facility.
• Provide strong leadership and a valued work ethic for facility staff, vendors, members, and guests.
• Ensure all programming and services are executed with a focus on member satisfaction, engagement, and quality of experience.
• Actively participate in wellness, fitness, and sports programming.
• Oversee and facilitate open play programming.
• Consistently enforce guest policies.
• Evaluate programming success based on participation, engagement, and member feedback.
• Serve as the primary driver of member satisfaction, engagement, and retention across all wellness, spa, pool, and sports programming.
• Maintain high visibility and presence during peak hours to actively engage with members, gather feedback, and build relationships.
• Actively teach group fitness classes, provide member orientations, and deliver personal training services as business needs require.
• Ensure all programming is intentionally designed to create connection, community, and repeat participation.
• Actively solicit, evaluate, and respond to member feedback.
• Monitor participation trends and adjust programming to meet evolving member interests and expectations.
• Lead by example in delivering a hospitality-driven, service-first culture.
• Ensure guest policies are clearly communicated, consistently enforced, and aligned with preserving the member’s first experience.
• Assist members in using the online scheduling software.
• Attend and participate in monthly Wellness Program meetings.
• Provide a monthly report detailing current programming.
• Maintain an up-to-date calendar of events.
• Maintain a close working relationship with other club professionals.
• Continue seeking ways to improve workflow efficiency.
• Constantly explore ways to improve all aspects of the club and member experience.
• Troubleshoot with outsourced IT companies to quickly fix and maintain online booking sites, e-mail accounts, wellness computers, and booking display screens.
• Coordinate with club leaders to ensure all aspects (food & beverage, setup, etc.) are aligned with events.
• Complete and submit payroll every other Monday.
• Handle monthly billing for The Venue and the payment of staff and vendor sales commissions.
• Inspect and maintain cleanliness, organization, safety, and repair throughout the facility.
• Perform other duties as assigned by supervisor(s).

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED