Wellness & Sports Manager

BallenIsles Country Club • Elk Grove, CA

3d • Onsite

About The Position

Esplanade at Madeira Ranch is seeking a driven individual to join their team as a Wellness & Sports Manager. This role involves overseeing the daily operations and administrative functions of The Venue/Lodge, Resort Pool, and Sports programming, with a focus on delivering an exceptional, lifestyle-driven wellness experience. The manager will be responsible for developing and executing programming to enhance member satisfaction, engagement, and retention. This position requires hands-on leadership across all wellness verticals to ensure quality and alignment with the Esplanade lifestyle. The Wellness & Sports Manager acts as the operational leader for all wellness amenities, balancing hospitality, programming, financial performance, facility excellence, and member engagement to deliver a consistent resort experience. The role also includes managing vendor and independent contractor relationships, ensuring adherence to policies and procedures, and fostering a culture of service excellence. Success will be measured by member satisfaction, engagement levels, program participation, community activation, and financial performance.

Requirements

• High school diploma or equivalent.
• Personal Training certification from a nationally recognized and accredited organization (e.g., ACSM, NASM, NSCA, etc.).
• Current certification in CPR/AED and First Aid, or a willingness to become certified within the first 90 days.
• 2-3 years of experience and/or the equivalent in experience and training in a private, member-owned club/space.
• 2-3 years of experience leading a team.
• Strong leadership, management, and motivational skills.
• Ability to interact with associates at all levels within and outside the company.
• Thorough knowledge of numerous spa modalities.
• General understanding of body treatments, fitness, and group fitness programming.
• Willingness to train in specific service offerings.
• Excellent organizational and time management skills.
• Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner, both verbally and in writing.
• High level of energy, initiative, enthusiasm, and cooperation.
• Good judgment and discretion.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher.
• Proficiency in operating systems such as POS (Mindbody/ Jonas Club Software).
• Comfort with public speaking.
• Critical thinking skills.
• Conflict resolution strategies.
• Ability to perform moderate physical work and may be required to lift up to 50 lbs. frequently and up to 30 lbs. frequently.
• Ability to perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
• Extremely strong organizational skills.
• Proven ability to lead a team in a collegial environment.
• Ability to learn software systems (Google Forms, MailChimp) and understand registration processes, policies, procedures, equipment, materials, products, etc.

Nice To Haves

• Previous experience as Fitness and/or Wellness Manager or Head Teaching Professional.
• College Education - Bachelor’s degree in some sort of sports science field.
• Certified Personal Trainer (CPT)
• Group trainer certification in any modality.

Responsibilities

• Oversee the daily operation and administrative functions of The Venue/Lodge, Resort Pool, and Sports programming.
• Develop, execute, and continuously evolve programming that drives active participation, meaningful membership, and high visibility.
• Serve as the operational leader for all wellness amenities, balancing hospitality, programming, financial performance, facility excellence, and member engagement.
• Lead all vendor and independent contractor relationships.
• Ensure all programming, policies, and procedures are executed to the highest standard.
• Foster a culture centered on service excellence and member experience.
• Recruit, select, train, supervise, schedule, manage, and evaluate the Wellness team.
• Develop and monitor training and education opportunities for subordinates.
• Handle discipline and termination of subordinates in accordance with HR Department and company policy.
• Manage spa programming (massage and facial services).
• Manage fitness programming (memberships, group fitness classes, personal training).
• Manage sports programming (tennis, pickleball, bocce, cornhole).
• Manage resort pool programming.
• Administer and enforce guest policies.
• Oversee wellness center and locker room operations.
• Oversee on-site laundry operations supporting wellness and spa services.
• Manage wellness vendors, independent contractors, and programming partners.
• Oversee specialty wellness amenities and recovery experiences.
• Ensure departments operate in compliance with all applicable local, state, and federal laws.
• Plan, develop, and implement policies, procedures, and training programs.
• Assist in developing the budget for Wellness programming and Sports and create strategies to adhere to the annual budget.
• Attend weekly Department Head meetings and convey relevant information to staff and vendors.
• Order and maintain adequate inventory levels through monthly counts and inventory control procedures.
• Maintain all transactions in JONAS/Mindbody, including member and guest appointments, revenue tracking, and transaction accuracy.
• Oversee wellness technology platforms including member scheduling systems, fitness technology, digital programming, and department software.
• Implement/program the Venue and Sports marketing strategy to optimize profit and increase guest traffic.
• Increase facility attendance by establishing accurate records of members' and guests' attendance.
• Implement ongoing promotions to drive product and service sales.
• Maintain a strong planning and programming calendar to consistently retain and grow the customer base.
• Monitor and evaluate product offerings (equipment, personnel, services) and recommend changes.
• Edit all mass communications (electronic and traditional) for consistency, content, and tone.
• Oversee the flow of information members receive via reservation software and mass e-mails.
• Be visibly present in The Venue and on the Sports during peak periods.
• Ensure full coverage of the wellness and court professional staff by managing and approving vacation and travel schedules.
• Ensure all equipment and supplies are stocked and well-maintained.
• Conduct routine operational inspections and quarterly facility assessments.
• Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Greet members and guests at The Venue and oversee the coordination of all members' and guests' requests, issues/complaints.
• Provide outstanding service to members and their guests.
• Oversee the maintenance of all equipment in the facility.
• Provide strong leadership and a valued work ethic for facility staff, vendors, members, and guests.
• Ensure all programming and services are executed with a focus on member satisfaction, engagement, and quality of experience.
• Actively participate in wellness, fitness, and sports programming.
• Oversee and facilitate open play programming.
• Consistently enforce guest policies.
• Evaluate programming success based on participation, engagement, and member feedback.
• Serve as the primary driver of member satisfaction, engagement, and retention across all wellness, spa, pool, and sports programming.
• Maintain high visibility and presence during peak hours to actively engage with members, gather feedback, and build relationships.
• Actively teach group fitness classes, provide member orientations, and deliver personal training services as business needs require.
• Ensure all programming is intentionally designed to create connection, community, and repeat participation.
• Actively solicit, evaluate, and respond to member feedback.
• Monitor participation trends and adjust programming to meet evolving member interests and expectations.
• Lead by example in delivering a hospitality-driven, service-first culture.
• Ensure guest policies are clearly communicated, consistently enforced, and aligned with preserving the member’s first experience.
• Assist members in using the online scheduling software.
• Attend and participate in monthly Wellness Program meetings.
• Provide a monthly report detailing current programming.
• Maintain an up-to-date calendar of events.
• Maintain a close working relationship with other club professionals.
• Seek ways to improve workflow efficiency.
• Constantly explore ways to improve all aspects of the club and member experience.
• Troubleshoot with outsourced IT companies to fix and maintain online booking sites, e-mail accounts, wellness computers, and booking display screens.
• Coordinate with club leaders to ensure all aspects (food & beverage, setup, etc.) are aligned with events.
• Complete and submit payroll and vendor check requests.
• Handle monthly billing for The Venue and the payment of staff and vendor sales commissions.
• Inspect and maintain cleanliness, organization, safety, and repair throughout the facility.
• Perform other duties as assigned by supervisor(s).

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED