Wellness Specialist
About The Position
The Wellness Specialist manages inbound customer inquiries and guides callers toward high-quality products and formulations that may enhance their overall well-being. The role involves informed discussions on health-related topics and delivering exceptional service through accurate, evidence-based information. The specialist provides information about Life Extension products, disease protocols, health conditions, and published content; answers questions about product ingredients, recommended dosages, and usage; and researches and communicates complex health and scientific information clearly in real time. The role also includes periodically reviewing basic laboratory results with customers and offering product suggestions in accordance with organizational guidelines. It requires consistent punctuality, flexibility for overtime or schedule changes, and working onsite two days per week.
Requirements
- Proficiency in online research tools and databases, such as PubMed and web-based research platforms.
- Ability to efficiently navigate and extract relevant information from internal and external resources.
- Strong multitasking and organizational skills in a fast-paced environment.
- Ability to remain seated and engaged in desk-based work for extended periods.
Nice To Haves
- Bachelor's degree in a science- or health-related field, such as Biology, Dietetics, Nutrition, Nursing, or Health Promotion.
- Knowledge of vitamins, supplements, and general health products.
Responsibilities
- Provide accurate, current, and comprehensive information about Life Extension products, disease protocols, health conditions, and published content.
- Respond to customer questions about product details, including ingredients, recommended dosages, and proper usage.
- Research, interpret, and communicate complex health and scientific information clearly, professionally, and reassuringly in real time.
- Receive and apply coaching and feedback to improve performance and the customer experience.
- Use active listening and probing techniques to identify customer needs; navigate internal systems, provide accurate and complete information, and document interactions for future reference.
- Periodically review basic laboratory results with customers and provide product suggestions aligned with organizational guidelines.
- Maintain reliability and punctuality in adherence to scheduled work hours.
- Accommodate evolving business needs, including overtime or schedule adjustments.
- Work onsite two days per week.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
