Wellness Program Manager

Playbook•Boston, MA

2d•Onsite

About The Position

Your mission is to curate your tenants’ vitality by owning the strategy and rhythm of our longevity rituals. You don’t just manage a gym; you design the high-performance culture that turns a workplace into a thriving hub, strengthening the connective tissue between our members while providing the movement and recovery protocols that fuel their life's work. As the Head Coach, you are the guardian of our standards, honing the craft of your team and ensuring our training, programming, and service are second to none. Through authentic connection and a commitment to excellence, you drive the energy and engagement that make our spaces a thriving hub. By clearing the way for our members to achieve their best, you fuel both personal longevity and the building's commercial success, proving that when our people flourish, the entire asset rises.

Requirements

4+ years of experience managing wellness or fitness center operations, preferably in a corporate or luxury environment.
Nationally recognized Personal Training certification
1+ years experience managing at least one full-time direct report
Proven experience owning operational standards, service delivery, and team performance in high-volume or high-touch environments.
Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management.
Effective escalation owner, resolving complex event issues quickly while protecting the guest experience.
Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience.
Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
Adaptable and confident learning new systems for membership and program management.
Human-Centric Intuition: You have a natural ability to "Know Your People."
The Blueprint Mindset: You are a master of Setting the Stage.
Relational Stewardship: As a primary Connector, you build deep-rooted trust through authentic presence and relentless follow-through.
Balanced "Craft" & Reality: You possess the entrepreneurial edge to balance high-energy creative programming with the "house proud" realities of execution.
Organization & Prioritization: You thrive in the "dance" of complex environments.

Responsibilities

Own the vision and heartbeat of your service line. You’ll design a rhythmic mix of rituals and activations that spark vitality and strengthen the connective tissue of the building, ensuring every moment fuels a "win-win-win" of productivity, connection and longevity.
Act as the architect for your service, defining the goals, logistics, and "run-of-show" frameworks. You set the stage with such precision that the execution team can step in and deliver a seamless, high-impact experience every time.
Serve as the primary "Connector" for internal and external partners. You’ll lead the intake process with curiosity, understanding your clients and their vision so deeply that you can translate their expectations into a flawless brand reality.
Design intentional programming that makes the building a magnetic destination. By showcasing your amenities through targeted activations and "whitebox" showcases, you create the energy that supports your building’s long-term flourish and market presence.
Prioritize and champion our on-site operators and local partners to create a cohesive thriving hub. You’ll orchestrate vendor selection and alignment, ensuring every partner is tuned in to our standards and contributes to the overall "house proud" atmosphere.
Manage your budget with an entrepreneurial mindset. You’ll track the pulse of the community through engagement data and feedback, proving that a soul-led building delivers measurable outcomes for everyone involved.
Provide the "north star" for your team. By clearing the way and setting clear priorities, you empower your team to focus on execution excellence, ensuring every detail aligns with our premium standards and timelines.