Wellness Program Coordinator (GM) (Kansas City, Kansas)

WebMD•Kansas City, KS

10d•$41,000 - $43,000•Onsite

About The Position

The Wellness Program Coordinator works collaboratively with a designated client’s health promotion team to deliver well-being programming and face-to-face health coaching to eligible participants, while raising awareness of the onsite program and WebMD products and services. The coordinator supports client satisfaction, retention, and reference-ability; acts as a customer advocate and contact for senior client stakeholders; and helps increase participant engagement and maximize the value of the WebMD relationship. The role may also provide thought leadership and support program planning, impact assessment, service coordination, and promotion. The coordinator leads onsite wellness initiatives and engagement strategies, develops campaigns, and coordinates screenings, challenges, educational sessions, and events. They provide individual, virtual, and group health coaching; use motivational interviewing; and conduct biometric, blood pressure, and vision screenings. They build relationships with HR, Benefits, UAW, and site leadership, support a Well-being Champion Network, and manage projects, participation tracking, trend analysis, recommendations, documentation, and reporting. The role proactively identifies opportunities to enhance service delivery and works with Client Success, Account, and Product Management colleagues to improve processes and develop solutions. The position also requires compliance with WebMD information-security policies and protocols for protecting confidential information, including Protected Health Information, and reporting security events or risks.

Requirements

Bachelor’s degree in a health-related field.
At least 2 years of Wellness Coordinator, Health Coaching, or similar client-facing health and wellness experience.
Ability to work independently onsite at a client location and manage multiple competing priorities.
Experience and comfort using Microsoft and Google office products.
Excellent organizational and time-management skills.
Flexibility to occasionally support early morning, evening, or special-event programming and periodic travel to other client locations.
Ability to travel to five additional locations once per year.
Excellent communication and people skills, including adapting to individual communication styles and client work groups in office and manufacturing environments.
Solutions-oriented, independent problem-solving mindset.
Enthusiasm for interacting with participants.
Ability to thrive in dynamic, fast-paced settings.
Proficiency with technology and accurate data entry into databases, spreadsheets, and other systems.
Ability to comply with information-security policies and protect confidential information, including Protected Health Information.

Nice To Haves

CHES or Certified Health Coach certification.
Experience conducting fingerstick TC/HDL/GLU screenings, blood pressure measurement, and results coaching.
Experience delivering health presentations and programming and interacting with participants in person and virtually.
Experience using Canva Pro.
Experience delivering presentations to small and large groups.
Experience analyzing and interpreting data.
Willingness and ability to occasionally travel out of state to support a client or WebMD.

Responsibilities

Lead the planning and execution of onsite wellness initiatives and annual engagement strategies.
Develop campaigns to increase awareness and participation.
Coordinate health screenings, challenges, educational sessions, and special events.
Provide one-on-one, virtual, and group health coaching.
Use motivational interviewing to support sustainable behavior change.
Conduct biometric screenings, blood pressure checks, and vision screenings.
Build trusted relationships with HR, Benefits, UAW, and site leadership.
Advise clients by identifying opportunities to improve engagement and program outcomes.
Build and support the Well-being Champion Network.
Manage multiple projects and meet deadlines.
Track participation, analyze trends, and provide recommendations.
Maintain accurate documentation and reporting.
Identify service-delivery enhancements and collaborate with Client Success, Account, and Product Management to improve processes and develop solutions.
Follow information-security policies, protect confidential information and assets, execute security processes, and report security events or risks.
Occasionally support early morning, evening, or special-event programming and travel to other client locations, including five additional locations once per year.