Wellness Navigator

DAP Health•Palm Springs, CA

5d•$22 - $24•Onsite

About The Position

The Wellness Navigator is a member of the care team who supports patients through their healthcare journey by providing care coordination, connecting patients to services, and advocating for health equity. The role works across DAP Health clinics and programs to reduce barriers to care, promote patient engagement, and improve health outcomes for diverse populations. The Wellness Navigator collaborates with clinical and administrative staff, external partners, and community organizations to support continuity of care and access to comprehensive services. This position has no supervisory responsibilities and is on-site at a DAP Health clinic.

Requirements

Three years of experience in a clinical or community health setting.
Three years of experience in care coordination.
Knowledge and experience navigating health systems and connecting patients with social service agencies and resources.
Knowledge of state programs.
Familiarity with EHR and patient tracking systems.
Current BLS certification obtained through the American Heart Association or American Red Cross.
Strong interpersonal and communication skills and ability to build trust with diverse populations.
Ability to explain complex health information in a culturally sensitive, patient-centered manner.
Excellent organization and time-management skills, including managing multiple priorities and following up effectively.
Ability to work independently and collaboratively within a multidisciplinary team.
Critical-thinking and problem-solving skills to identify patient needs and appropriate interventions.
Flexibility and adaptability in response to patient needs and program changes.
Ability to speak in front of professional groups and effective facilitation skills.
Proficiency with EHR, patient tracking systems, and basic MS applications.
Ability to meet the position’s physical requirements, including frequent sitting, standing, repetitive motion, and talking, and lifting up to 24 pounds.

Nice To Haves

Bilingual English/Spanish, with sensitivity to patients’ linguistic and cultural needs.

Responsibilities

Develop expertise in Epic population management to track high-risk patients and support appropriate engagement in care and utilization of services.
Document patient encounters promptly and appropriately using required templates and workflows.
Maintain a caseload, track attendance, identify barriers, and help patients schedule and follow up on appointments.
Conduct outreach to support timely initiation and completion of care.
Work with clinical and administrative staff to address barriers and facilitate warm hand-offs to external providers and community organizations.
Coordinate and participate in multidisciplinary case conferences as needed to support care planning and continuity.
Keep care documentation complete, current, and accessible to care team members.
Support and collaborate on quality assurance, improvement, and special projects related to patient care.
Track core performance indicators and provide reports as requested.
Help patients access and use DAP Health services and transition to other care as needed.
Participate in events and outreach functions related to assigned program areas.
Promote the organization’s commitment to high-quality, patient-centered care.
Participate in meetings, training, and collaborative activities as required.
Perform other duties as assigned.