Wellness Manager

Arch Amenities Group•Chicago, IL

About The Position

The Wellness Manager is the Spa Director’s strategic and hands-on execution partner, responsible for advancing the property’s luxury wellness vision. The role connects spa, fitness, recovery, salon, retail, pool, lifestyle programming, and community engagement into a cohesive wellness experience for hotel guests, local guests, residents, and members. The manager turns strategy into relevant programs, guest experiences, activation plans, and measurable business outcomes, with emphasis on repeat engagement, membership value, local capture, cross-utilization, and luxury service standards. This execution-focused leadership role owns the wellness agenda, coordinates initiatives across spa and fitness, mobilizes the team, and ensures concepts are operationally sound, commercially viable, and delivered consistently. It also supports daily leadership coverage and Manager-on-Duty responsibilities as assigned. Direct treatments or wellness services may be provided when appropriately licensed and scheduled, but service delivery is secondary to leadership and program execution.

Requirements

Three or more years of progressive experience in luxury spa, wellness, fitness, hospitality, membership club, or lifestyle programming.
Demonstrated ability to develop a concept through planning, stakeholder alignment, launch, execution, measurement, and refinement.
Working knowledge of program economics, budgeting, labor, pricing, revenue generation, retail, and performance reporting.
Experience serving multiple customer segments, such as hotel guests, local guests, residents, and members, and designing relevant engagement strategies for each.
Strong communication, facilitation, relationship-building, organization, and project-management skills.
Luxury hospitality mindset, sound judgment, discretion, emotional intelligence, and strong service-recovery capability.
Proficiency with Microsoft Office and experience with spa, fitness, membership, CRM, booking, or business-intelligence platforms.
CPR/AED and First Aid certification, or ability to obtain them within the designated onboarding period.
Ability to work a flexible schedule, including select early mornings, evenings, weekends, and holidays, based on programming and business needs.

Nice To Haves

Leadership experience is strongly preferred.
Book4Time experience is a plus.
Current Chicago license in Massage Therapy, Esthetics, Cosmetology, or Nail Technology, if direct service delivery remains an assigned property requirement.
Fitness, yoga, meditation, nutrition, health-coaching, or other well-known credentials are valued.
Bilingual English/Spanish proficiency is strongly preferred.

Responsibilities

Translate the property’s luxury wellness club strategy into annual priorities, quarterly activation plans, and weekly execution rhythms in partnership with the Spa Director.
Integrate spa, fitness, recovery, salon, retail, pool, and lifestyle experiences into a cohesive wellness ecosystem; identify experience gaps and develop practical improvements.
Build business cases and implementation plans for new concepts, equipment, partnerships, programming, and guest-experience enhancements; monitor relevant industry trends and recommend appropriate opportunities.
Design and manage a wellness calendar covering signature events, recurring classes, educational experiences, social wellness, seasonal programming, and private or group offerings.
Develop program briefs addressing concept, audience, pricing, capacity, staffing, supplies, risk controls, sales channels, marketing needs, and success measures.
Coordinate facilitators, practitioners, vendors, and internal partners, and manage program timelines and day-of execution to luxury standards.
Evaluate programs based on participation, profitability, satisfaction, strategic fit, and repeat potential; refine, scale, or retire them accordingly.
Create engagement touchpoints that foster belonging, personalization, accountability, and continued participation.
Support member acquisition, onboarding, orientation, engagement, renewal, and win-back initiatives with the Spa Director and property teams.
Develop referral pathways among spa, fitness, recovery, retail, food and beverage, hotel, residential, and membership experiences; build guest relationships and act on feedback, escalating material issues appropriately.
Set and track initiative-level goals for attendance, conversion, utilization, repeat participation, membership engagement, revenue, margin, ancillary spend, and guest satisfaction.
Partner with the Spa Director on pricing, packaging, promotions, membership benefits, revenue strategy, budget planning, and expense controls; monitor labor, fees, cost of goods, supplies, and capacity.
Maintain a wellness performance dashboard and provide recaps, insights, and recommendations for weekly and monthly business reviews; use participation data to improve targeting, scheduling, program mix, and the guest journey while protecting privacy and data standards.
Develop program positioning, narratives, and content briefs for property marketing, digital channels, guest and residential communications, membership outreach, public relations, and on-site collateral.
Build working relationships across hotel operations, concierge, front office, sales, marketing, food and beverage, residential, membership, and engineering teams.
Support group, corporate, bridal, social, and local partnership opportunities with wellness concepts that can be sold and delivered consistently.
Cultivate relationships with practitioners, community partners, luxury brands, and wellness experts; ensure contracts, credentials, insurance, brand fit, and service expectations are addressed.
Represent the wellness club at internal meetings, community activations, member events, and selected external engagements.
Educate spa, fitness, salon, retail, and front-desk teams about the wellness vision, program benefits, storytelling, referrals, and sales pathways; create playbooks, talking points, FAQs, run-of-show documents, and training tools.
Support daily leadership coverage and Manager-on-Duty responsibilities as assigned by the Spa Director; reinforce luxury hospitality, personalization, professionalism, inclusion, discretion, and service recovery.
Collaborate with the Spa Director on coaching, performance feedback, staffing recommendations, and recognition related to wellness initiatives.
Ensure programs have appropriate SOPs, waivers, screening protocols, emergency procedures, sanitation practices, and participant communications.
Verify that instructors, providers, and partners maintain required licenses, certifications, insurance, and documentation.
Coordinate spaces, equipment, supplies, signage, technology, and setup with operations and engineering teams; address safety and maintenance concerns promptly.
Maintain accurate program calendars, attendance records, incident documentation, vendor files, and operational recaps.
Provide treatments or wellness services when appropriately licensed and scheduled, if needed to support the guest experience.