Wellness Instructor/Personal Trainer, Roper YMCA Family Center

YMCA of Central Florida • Winter Garden, FL

1d

About The Position

The Wellness Instructor/Personal Trainer cultivates member relationships through high-level customer service and supports member retention. The role engages members on the wellness floor, assists the general membership, maintains wellness and fitness inventory, and follows a schedule for cleaning equipment during each shift. It also promotes member participation in healthy living programs and YMCA offerings, helps maintain a safe environment, and responds to emergencies as needed.

The role requires a flexible schedule that may include weekends and holidays, as well as participation in an on-call rotation. The work environment is usually moderate to loud and may be somewhat disruptive. Employees may need to perform extended periods of sitting, standing, or physical activity, including 30–60 minutes of continuous aerobic activity, and may be required to lift and carry up to 50 pounds. Successful background screening, including criminal and employment verification, is required. Duties may be modified or supplemented by management, and reasonable accommodation is available for qualified applicants and employees.

Requirements

• Must be at least 18 years of age.
• High school graduate or equivalent required.
• One to three years of experience in a wellness- or customer-service-related field required.
• Desire and ability to work with people of all ages and improve health and fitness at all levels.
• Must be willing to work a flexible schedule, potentially including weekends and holidays.
• Must be willing to work an on-call schedule rotation as required.
• Must complete successful background screening, including criminal and employment verification.
• Must be capable of working under pressure in a somewhat disruptive environment.
• Must have the hearing, visual, auditory, verbal, and communication capabilities described for monitoring members and communicating by phone and in person.

Nice To Haves

• Previous customer service experience in a health club, spa, or healthcare industry.
• CPR, First Aid, and AED certification preferred before hire; must be obtained within 60 days of hire.

Responsibilities

• Assist members and customers courteously on the wellness floor and in the Family Center.
• Maintain wellness and fitness inventory.
• Support growth in member participation and healthy living programs to maximize use of the wellness floor.
• Clean and maintain equipment according to the schedule or as requested by a supervisor.
• Participate in member retention, special events, and fundraising.
• Engage members and promote programs, including Personal Training, Group Exercise, Youth Sports, Aquatics, and Youth Development.
• Stay current with industry trends and wellness and fitness techniques.
• Report accidents and incidents to a supervisor and follow the Association’s injury-reporting procedures.
• Respond promptly and appropriately to emergencies or situations requiring rescue or first aid.
• Enforce safety rules fairly, consistently, tactfully, and respectfully.
• Report suspicious or inappropriate behavior and policy violations.
• Follow job-specific child abuse risk-management responsibilities.
• Keep unused rooms and closets locked and routinely monitor high-risk locations such as locker rooms and bathrooms.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED