Senior Employee Housing Coordinator

Vail Resorts • Whistler, BC

2d • CA$21 - CA$24 • Onsite

About The Position

The Wellness Coordinator (WC) is a member of the Vail Resorts Employee Housing team focused on the execution of the Wellness Strategy in alignment with the Wellness Manager and Wellness Supervisor. The Wellness Team's overall mission is to support employee housing staff and residents in meeting current and future needs and providing an experience of a lifetime. The Wellness Team focuses on building welcoming communities and meaningful relationships focused on creating a safe, inclusive, and vibrant housing environment. As part of the Wellness Strategy, the Wellness Coordinator provides support and empowers the residents in Employee Housing by serving as a resource, role model, and advocate.

Requirements

• Graduate, Bachelor’s, or Associate's degree or diploma in progress or completed from an accredited college or university or equivalent combination of education or experience.
• Customer service experience through effective interpersonal communications, both verbal and written, with internal and external stakeholders
• Experience with high risk & vulnerable populations preferred
• Valid Driver's license

Responsibilities

• Responsible for executing and supporting the Vail Resorts wellness strategy in employee housing for current and future success
• Deliver standardized wellness programs anchored to the Employee Housing Programming Model based on the Eight Dimensions of Wellness and Vail Resorts’ Missions/Values across the Resort(s) ensuring alignment with enterprise-wide strategy
• Elevate experience for residents/employees and housing staff through community-building events, while driving the seasonal Employee Value Proposition
• Plan, facilitate, document, and evaluate Employee Housing wide social, recreational, and educational events
• Help residents navigate transitions and offer resources around mental/physical wellness
• Mediate conflict and help residents to create a respectful living environment
• Management and timely response to resident requests submitted through our EpicEmployee platform within required timeframes
• Create, manage, and track resident support cases including roommate conflict/mediation, EAP resources, and physical/mental health.
• Understand, communicate, and enforce community safety, support emergency response referral services and resources
• May be required to assist other housing teams as necessary (including but not limited to front desk operations, occupancy management, unit/building needs, resident arrival, etc.)
• Contribute to the Vail Resorts Employee Housing “The Navigator” Monthly Newsletter, as requested by the Wellness Supervisor.
• Actively participate in community engagement opportunities to build relationships with residents by being present, visible, and available while maintaining an Interaction Log
• In some instances, partner internally with Employee Relations, Wellness Supervisor, HRBP, and Housing and externally through community resources to help employees best navigate concerns and deescalate any high-level situations
• Assist in creating and managing external relationships with community partners, mental health resources, and law enforcement
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree