Wellness Consultant - Warrensville YMCA

YMCA of Greater Cleveland•Warrensville Heights, OH

About The Position

The Wellness Consultant supports membership growth and retention through leadership and ongoing follow-through with members. Under the leadership of the Wellness Director, Membership Director, or Director of Member Impact, the role includes interacting with prospective and current YMCA members by phone and in person, completing administrative tasks such as membership and program enrollment, and onboarding new members through orientation. The Consultant creates a member-focused atmosphere, conducts facility tours, supports member wellness goals, explains equipment use, and helps deliver member services and programs. The role also includes maintaining the Wellness Center and its equipment, keeping accurate records, managing prospective-member data, supporting branch events and fundraising, and following YMCA policies and required child-abuse reporting procedures.

Requirements

High school diploma or GED.
CPR certification at the Basic Life Support or Professional Rescuer level, Basic First Aid, Emergency Oxygen Administration, and associated-determined safety training, required within 30 days of hire.
Complete Principles of Member Health and Wellness in LINK and job-specific technical training, such as Daxko and Daxko Engage, within 90 days of hire.
General knowledge of basic exercise physiology and correct use of sectorized equipment, cardio equipment, and free weights.
Knowledge of YMCA policies and procedures and current branch program offerings.
Basic expertise in common office computer software, including Word and Excel.
Effective motivation, communication, interpersonal, and sales skills.
Commitment to the YMCA mission and cause, and ability to uphold its values and ethics.
Ability to work effectively with people of different backgrounds, abilities, opinions, and perceptions.
Willingness and ability to serve as a mandated reporter for signs or suspicion of child abuse and neglect and to follow the required reporting process.
Ability to lift or move up to 50 pounds.
Ability to frequently sit, stand, walk, reach, stoop, kneel, bend, or instruct others for the duration of a shift.

Nice To Haves

Associate degree.
Experience in sales and service.
Experience in health and wellness.
NCCA-accredited personal training and/or group exercise certification.

Responsibilities

Build personal, meaningful relationships with members, participants, volunteers, guests, and donors in a member-focused environment.
Greet members and guests professionally and offer workout assistance within the Consultant’s certified scope of practice.
Conduct cause-driven facility tours for prospective members and introduce members to one another to encourage relationship building.
Support membership staff with general member services, Daxko processes, and phone calls.
Circulate through the Wellness Center and interact purposefully with members.
Support members in achieving individual goals established through the new member orientation process.
Demonstrate and explain proper use of Wellness Center equipment.
Schedule and deliver new member orientation sessions.
Listen and respond appropriately to members’ needs, using sensitivity and patience to reduce barriers to wellness goals.
Follow YMCA policies and procedures and enforce Wellness Center policies and guidelines.
Disinfect, clean, and maintain Wellness Center equipment; report damaged or broken equipment to the Wellness Director.
Complete accurate data entry and maintain records for new members, renewals, program participants, and guests.
Collaborate with branch departments to assess whether programs and services meet community needs.
Resolve member problems innovatively to support member satisfaction.
Participate in creating and delivering ongoing recognition and appreciation events for members, staff, and volunteers.
Manage prospective-member data, including leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and campaign prospects.
Support point-of-sale connectivity through wellness coaching and other programs and services.
Demonstrate the YMCA’s core values of caring, honesty, respect, and responsibility through positive involvement with members, volunteers, and staff.
Participate in and support association events and fundraising activities, including the Annual Campaign.
Follow the child abuse and neglect reporting process, including completing the reporting form, contacting children protective services, and notifying the required YMCA personnel.