Wellness Consultant - Warrensville YMCA

YMCA of Greater Cleveland Recruitment Team • Warrensville Heights, OH

3d

About The Position

The Wellness Consultant supports membership growth and retention through member leadership, service, and ongoing follow-through. Under the leadership of the Wellness Director, Membership Director, or Director of Member Impact, the role involves communicating with prospective and current YMCA members, assisting with membership and program enrollment, and onboarding new members through orientation. Consultants create a welcoming, member-focused environment, help members pursue wellness goals, explain equipment use, and support member services and program offerings. They also help maintain a safe and clean Wellness Center, manage prospective member information, participate in branch events and fundraising, and follow required child abuse and neglect reporting procedures.

Requirements

• High school diploma or GED required.
• CPR certification at the level of Basic Life Support or Professional Rescuer, Basic First Aid, Emergency Oxygen Administration, and associated-determined safety training required within 30 days of hire.
• Complete Principles of Member Health and Wellness in LINK and job-specific technical training within 90 days of hire.
• General knowledge of basic exercise physiology and proper use of sectorized equipment, cardio equipment, and free weights.
• Knowledge of YMCA policies and procedures and current branch program offerings.
• Basic expertise in common office software, including Word and Excel.
• Effective motivation, communication, interpersonal, and sales skills.
• Commitment to the YMCA mission and cause, and ability to uphold its values and ethics.
• Ability to work effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Willingness and ability to act as a mandated reporter for signs or suspicions of child abuse and neglect and follow required reporting procedures.
• Ability to lift or move up to 50 pounds.
• Ability to frequently sit, stand, walk, reach, stoop, kneel, bend, and/or instruct others for the duration of a shift.

Nice To Haves

• Associate degree preferred.
• Experience in sales and service preferred.
• Experience in health and wellness strongly preferred.
• NCCA-accredited personal training and/or group exercise certification strongly preferred.

Responsibilities

• Create and maintain a member-focused atmosphere and build relationships with members, participants, volunteers, guests, and donors.
• Greet members and guests professionally and assist with workout needs within the Consultant’s certified scope of practice.
• Conduct facility tours for prospective members.
• Introduce members to one another and encourage relationship building.
• Support membership staff with member services, Daxko processes, and phone calls.
• Circulate through the Wellness Center and interact purposefully with members.
• Support members in achieving goals established during the new member orientation process.
• Demonstrate and explain proper use of Wellness Center equipment.
• Schedule and deliver new member orientation sessions.
• Listen and respond to member needs with sensitivity and patience.
• Follow YMCA policies and enforce Wellness Center policies and guidelines.
• Disinfect, clean, and maintain Wellness Center equipment, and report damaged or broken equipment to the Wellness Director.
• Enter data accurately and maintain records for new members, renewals, program participants, and guests.
• Work with branch departments to assess whether programs and services meet community needs.
• Resolve member problems innovatively to support satisfaction.
• Participate in creating and delivering recognition and appreciation events for members, staff, and volunteers.
• Manage prospective member data, including leads, tours, walk-ins, calls, referrals, guest passes, terminations, and campaign prospects.
• Support point-of-sale connectivity through wellness coaching and other programs and services.
• Demonstrate YMCA core values through positive interactions with members, volunteers, and staff.
• Participate in and support association events and fundraising activities, including the Annual Campaign.
• Follow child abuse and neglect reporting procedures, including completing the reporting form, contacting children protective services, and notifying designated YMCA personnel.

Benefits

• Free membership to a local YMCA.
• Discounts on YMCA programs, including childcare; part-time positions do not receive the childcare discount.
• Additional employee discounts at businesses in and around town.
• Eligible employees receive a comprehensive benefits plan including health, dental, and vision coverage, an Employee Assistance Plan, retirement contributions of 9% paid by the YMCA of Greater Cleveland, and paid vacation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED