Wellness Consultant - Geauga YMCA

YMCA of Greater Cleveland Recruitment Team • Chardon, OH

10d • Onsite

About The Position

The Wellness Consultants are responsible for assisting in membership growth and retention through leadership and continuous follow through with members. They create and maintain a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors. They greet all members and guests in a professional and friendly manner, using their names whenever possible, and offering to assist them with workout needs within the Consultant's certified scope of practice. They intentionally introduce members to one another and encourage conversation to promote relationship building among members. They ensure the disinfection, cleanliness and maintenance of all Wellness Center equipment, and report any damaged or broken equipment to the Wellness Director. They accurately complete data entry and maintain records on new members, renewals, program participants and guests. In collaboration with all branch departments, they assess program and service options provided to ensure the needs of the community are being met. They possess the ability to be innovative in resolving member problems to ensure member satisfaction and participate in the creation and delivery of on-going recognition and appreciation events for members, staff and volunteers. They manage prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.

Requirements

• High School Diploma or GED required.
• Experience in sales and service preferred.
• Experience in health and wellness strongly preferred.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Creates and maintains a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors.
• Greets all members and guests in a professional and friendly manner, using their names whenever possible, and offering to assist them with workout needs within the Consultant's certified scope of practice.
• Intentionally introduces members to one another and encourages conversation to promote relationship building among members.
• Ensures the disinfection, cleanliness and maintenance of all Wellness Center equipment. Reports any damaged or broken equipment to Wellness Director.
• Accurately complete data entry and maintain records on new members, renewals, program participants and guests.
• In collaboration with all branch departments, assess program and service options provided to ensure the needs of the community are being met.
• Ability to be innovative in resolving member problems to ensure member satisfaction.
• Participate in the creation and delivery of on-going recognition and appreciation events for members, staff and volunteers.
• Manage prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.

Benefits

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED