Wellness Consultant - Geauga YMCA
About The Position
The Wellness Consultants are responsible for assisting in membership growth and retention through leadership and continuous follow through with members. They create and maintain a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors. They greet all members and guests in a professional and friendly manner, using their names whenever possible, and offering to assist them with workout needs within the Consultant's certified scope of practice. They intentionally introduce members to one another and encourage conversation to promote relationship building among members. They ensure the disinfection, cleanliness and maintenance of all Wellness Center equipment and report any damaged or broken equipment to the Wellness Director. They accurately complete data entry and maintain records on new members, renewals, program participants and guests. In collaboration with all branch departments, they assess program and service options provided to ensure the needs of the community are being met. They possess the ability to be innovative in resolving member problems to ensure member satisfaction and participate in the creation and delivery of on-going recognition and appreciation events for members, staff and volunteers. They manage prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.
Requirements
- High School Diploma or GED required.
- Experience in sales and service preferred.
- Experience in health and wellness strongly preferred.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Assist in membership growth and retention through leadership and continuous follow through with members.
- Create and maintain a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors.
- Greet all members and guests in a professional and friendly manner, using their names whenever possible, and offering to assist them with workout needs within the Consultant's certified scope of practice.
- Intentionally introduce members to one another and encourage conversation to promote relationship building among members.
- Ensure the disinfection, cleanliness and maintenance of all Wellness Center equipment.
- Report any damaged or broken equipment to Wellness Director.
- Accurately complete data entry and maintain records on new members, renewals, program participants and guests.
- Assess program and service options provided to ensure the needs of the community are being met.
- Resolve member problems innovatively to ensure member satisfaction.
- Participate in the creation and delivery of on-going recognition and appreciation events for members, staff and volunteers.
- Manage prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
