Receptionist - Wellness Center

Renton•Renton, WA

1d•Onsite

About The Position

Weatherly Inn is seeking a highly motivated, organized, and friendly Wellness Center Assistant to join our team full-time. This key position supports the care and well-being of our residents by providing exceptional customer service, assisting with administrative and resident care-related tasks, and maintaining clear and effective communication with residents, families, visitors, and staff. The ideal candidate is professional, dependable, compassionate, and able to multitask effectively in a fast-paced environment while maintaining a welcoming and supportive atmosphere for our residents.

Requirements

High School Diploma or GED required
2+ years of experience in a similar or related role required
Must complete Dementia and Mental Health Training within 90 days of hire
Read, write, speak, and understand English
Lift up to 50 pounds and carry up to 25 pounds
Push a resident weighing up to 250 pounds in a wheelchair or push a cart of equivalent weight
Sit, stand, walk, squat, and bend at the waist multiple times throughout a shift
Perform repetitive arm and hand movements and reach above shoulder level
Operate equipment and technology, including an extractor vacuum, copier, computer, multi-line telephone system, and filing systems

Nice To Haves

Previous experience working with or around seniors preferred
Strong communication, organization, and multitasking skills
A professional, courteous, compassionate, and reliable demeanor
The physical ability to assist residents and perform the essential duties of the position
Previous office or administrative experience preferred
college degree preferred

Responsibilities

Learn and understand the special needs of residents and promptly report changes in physical or emotional condition or behavior to the nursing team.
Become familiar with and follow the Employee Handbook, Performance Expectations, and all assigned job duties.
Return routine Weatherly Inn phone calls within 24 hours and urgent calls within 4 hours.
Report needed repairs, safety concerns, or unsafe conditions to Maintenance or a supervisor.
Immediately report any on-the-job injury to a supervisor or charge nurse.
Maintain a clean, organized, and safe work environment.
Provide exceptional service and maintain high-quality communication skills while effectively managing multiple tasks.
Answer telephone calls within two rings and appropriately direct calls or take accurate messages, including signing and dating messages as required.
Greet residents, staff, and visitors promptly and courteously when they approach the desk.
Respond to call lights immediately.
Assist with front desk and reception coverage as needed.
Notify appropriate nursing staff when a resident requests assistance and follow up as needed.
Notify the supervisor when a caregiver does not respond to a resident request or responds late without apparent justification.
Notify caregivers when residents need to be escorted to Beauty Shop appointments, van transportation, activities, manicures, or other scheduled services as part of the resident's care plan or as requested.
Keep the Wellness Center desk, cupboards, and work areas neat, clean, and organized.
Update, review, and thin computer records, resident charts, and binder documents as assigned by the supervisor.
Assist with the preparation and thinning of resident charts.
Assist caregivers with recording resident vital signs as directed.
Complete and process guest and resident meal requests in a timely and accurate manner.
Complete employee call-in slips accurately and provide them to the supervisor.
Make staffing calls as directed.
Review flow sheets daily to ensure they are complete and signed, and direct incomplete forms to the Staffing Coordinator.
Complete office duties as assigned by the supervisor, including mailings and preparing resident information lists.
Prepare resident paperwork for physician appointments and confirm appointments with medical offices and families, as appropriate.
Recruit and train backup staff to provide coverage during breaks and absences.
Immediately call or fax the appropriate State Hotline when abuse, neglect, or exploitation is observed or reasonably suspected, and inform the supervisor immediately.