Medical Center Receptionist

Health Services of North Texas•Denton, TX

1d•Onsite

About The Position

Health Services of North Texas (HSNT) is seeking Medical Center Receptionists who are passionate about helping others by providing care, education, and resources in a community health setting to patients and families that may have very limited options for their medical needs. HSNT's Medical Center Receptionists become a part of a tight-knit, interdisciplinary medical team focused on providing high-quality care to members of our community. Individuals that are successful in this role tend to be customer-focused and detail oriented, possess a true desire to serve a diverse population of patients, have experience in a medical office and/or call center environment, and are preferably fluent in both English and Spanish. Medical Center Receptionists help connect patients with services and medical care by scheduling appointments for medical providers in multiple clinical sites and provide information about services and programs offered by the agency. In joining HSNT as a Medical Receptionist, you’ll be stepping into a strong, established team that is passionate about their work and are focused on learning and developing their skills.

Requirements

High School graduate or equivalent.
Minimum 1-year previous full-time experience in medical setting with direct contact with medical records.
Familiarity and comprehension with medical terminology.
Must possess initiative and be a self-starter.
Ability to organize and prioritize.
Exceptional customer service skills
Strong computer skills (including familiarity with electronic health record systems)
Strongly developed attention to detail.
Ability to adapt easily to changing environments.
Ability to multi-task in a busy environment
Ability to communicate effectively with all levels of the organization.
Ability to work with people and work under pressure.
Ability to maintain confidentiality.
Must have proven skills in working independently, self-motivated and goal oriented.
Must be willing to work at any HSNT location, other than assigned site and be agreeable to work weekends, as responsibilities may dictate.

Nice To Haves

Bilingual skills (Spanish/English) a plus.

Responsibilities

Answers the telephone and either responds to inquiry or directs caller to appropriate personnel.
Accurately records caller messages and make calls as directed by the medical providers.
Analyzes patient information on schedules prior to scheduled medical visits.
Schedules appointments in the electronic medical records system according to established policies and procedures.
Greets and directs patients, guests, vendors, and visitors.
Requests sign in as appropriate.
Provides information regarding medical center services and eligibility requirements for the Sliding Fee Scale.
Register patient according to medical center policies and procedures.
Verify coverage benefits and eligibility.
Collects payments and reconciles daily cash reports to complete deposits.
Maintains forms and office supplies for front office activities.
Practices OSHA Safety Standards and abides by CDC guidelines.
Maintains a clean and organized waiting room/reception area.
Complete reporting as assigned.
Participates in quality initiatives as needed.
May perform other duties as assigned by the Business Office Manager or Practice Administrator.