Wellness Center Ambassador

Hackensack Meridian Health•Edison, NJ

2d•$19

About The Position

The Wellness Center Ambassador serves as a welcoming host for patients and visitors at the Health and Wellness Center, helping make their experience positive and cohesive throughout their visit. The role greets guests, assists with wayfinding, provides clerical support, and helps with check-in, registration, or scheduling when needed. The Ambassador may also guide patients through digital self-service options and act as a contact for clerical matters related to patient care.

Requirements

High school diploma, general equivalency diploma (GED), or GED-equivalent program.
At least one year of work experience.
Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Strong resourcefulness, efficiency, organization, interpersonal skills, verbal communication, problem-solving, and service recovery skills.
Computer skills.
Past experience with a Matrix reporting environment.

Nice To Haves

Associate's or bachelor's degree.
At least one year of front desk, reception, or hospitality experience.
Patient Advocacy Certification.
Bilingual ability.

Responsibilities

Welcome and promptly greet guests, using professional verbal and non-verbal communication, and facilitate patients’ visits throughout their journey.
Remain visible at the point of entry and maintain a professional appearance in accordance with attire standards.
Obtain and verify demographic information when required.
Direct patients to appropriate locations and determine whether they need registration, check-in, or scheduling assistance.
Escort or arrange an escort for patients who require a wheelchair.
Make patient confirmation calls where applicable, complete check-in upon arrival, and notify registration or the appropriate department of the patient's arrival.
Answer and facilitate telephone calls in accordance with organizational and departmental standards.
Advise guests of visiting and access policies, alert security to unresolved violations, assist security with lobby situations and evacuations when required, and complete event reports as needed.
Explain parking options and address parking concerns.
Handle routine inquiries and issues, and direct patient complaints to appropriate individuals.
Observe the environment, including cleanliness and noise levels, and follow up on issues in assigned areas such as lobbies, public restrooms, and wheelchair areas.
Adhere to HMH, hospital, departmental, and organizational policies, competencies, and standards of behavior.
Serve as a resource to visitors waiting in assigned areas.
Maintain positive working relationships with colleagues and volunteers and complete change-of-shift requirements.
Establish relationships with patients and help communicate and coordinate matters among the medical team, point-of-service personnel, and supervisors.
Serve as a patient contact for clerical matters regarding patient care and provide secretarial support as assigned.
Schedule tests or appointments as needed or support patients with digital self-service, check-in, registration, and scheduling.
Support receiving, mail, supplies, and restocking for all Wellness Center areas.
Stand for all or part of a shift and physically assist patients and visitors when required.
Perform other duties and projects as assigned.