Wellness Case Manager | Novi | $45k+
About The Position
NIVA Health is seeking a Wellness Case Manager to guide patients through their wellness journey, from their initial conversation with the clinic to ongoing engagement with their treatment plan. This role is ideal for individuals with a background at the intersection of health, wellness, and sales, who excel at building trust, understanding patient needs, and facilitating decisions without a hard sell. The Wellness Case Manager will collaborate with providers and clinic leadership to ensure patients remain engaged, informed, and connected to services that support their health objectives.
Requirements
- A track record of guiding people toward a purchase, membership, or programme decision, in wellness, health coaching, or a related field
- Naturally personable, energetic, and confident in one-on-one conversations
- Exceptional communication skills and ability to build rapport quickly
- Enjoyment of working toward measurable goals tied to patient engagement, not just administrative tasks
- Highly organized and proactive with follow-up
- Ability to manage multiple patient relationships at once without losing attention to detail
- Thrive in a performance-driven environment that's also genuinely supportive
- Ability to stay warm and solution-focused when someone hesitates or says no for now
Responsibilities
- Building strong, trust-based relationships with patients from their very first interaction
- Guiding patients through NIVA's wellness and therapy offerings, helping them understand what fits their goals
- Supporting patient engagement, retention, and wellness treatment plan participation
- Coordinating follow-ups, scheduling, and patient communications
- Creating a seamless, elevated patient experience at every touchpoint
- Tracking personal KPIs tied to engagement, follow-up, and patient enrollment in new services
- Supporting new wellness initiatives and service launches within the clinic
- Partnering closely with providers and clinic staff in a collaborative environment
Benefits
- Performance-based bonus tied to patient engagement and enrollment outcomes
- A high-impact, patient-facing role with real influence over patient outcomes
- A growth-oriented wellness environment
- A collaborative, close-knit clinic culture
- Direct access to clinic leadership and providers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
